Frequently asked questions - Ways to bank

Frequently asked questions

Please select the topic that your question relates to:

General

What is CSB Internet Banking?
How do I register for CSB Internet Banking?
Can I open a new account via CSB Internet Banking?
Can I close an account via CSB Internet Banking?
Can I access my certificate of deposit or loan accounts via CSB Internet Banking?

Security

Is CSB Internet Banking secure? What can I do to maximize security?
Can I allow other people to access my accounts using CSB Internet Banking?
What happens if someone else discovers (or I think they have discovered) my password?
What do I do if I forget my password or user ID?

Transactions

Can I use CSB Internet Banking for my business accounts as well as my personal accounts?
Will CSB Internet Banking be available 24 hours a day, 7 days a week?
Do I incur fees for using CSB Internet Banking?

General

Q. What is CSB Internet Banking?

A. CSB Internet Banking is an application with significant security features which enables customers to access their CSB accounts anywhere in the world via the Internet. You can do your banking from the convenience of your own home or office without visiting a branch or ATM.

Using CSB Internet Banking you can:

check balances and activity on any of your checking, savings, certificate of deposit, IRA or loan accounts
transfer funds between any accounts which have been set up to allow transfers, including to and from a line of credit
see and print your current or previous bank statements
receive notifications via email that your electronic statement is available at CSB Internet Banking
view transactions within a range of dates
place stop payments requests and inquire into any currently outstanding stop payments requests
download transactions into most personal finance software packages
customize the names of your bank accounts
prioritize the order of your accounts, so you can view the accounts that are most important to you
see the details of your deposit
create both domestic and foreign wires and save them as templates.

Q. How do I register for CSB Internet Banking?

A. Visit register for Internet Banking.

Q. Can I open a new account via CSB Internet Banking?

A. No. Due to security reasons you cannot open an account within CSB Internet Banking, but you can open a new account at your local CSB branch.

Q. Can I close an account via CSB Internet Banking?

A. No. The CSB Internet Banking Help Desk is not authorized to close an account on your behalf. You must sign an authority form, which is available at your local CSB branch.

Q. Can I access my certificate of deposit or loan accounts via CSB Internet Banking?
A. Yes. If you nominate these accounts on the registration form, you will be able to view the current balance of these accounts. You will also be able to transfer money to your loan account.

Security

Q. Is CSB Internet Banking secure? What can I do to maximize security?

A. It is important to CSB that your account information is protected, and so we have a range of security measures. These protection measures are to ensure that your password, account details and other sensitive information are not accessed by an unauthorized person. For more information about how you protect your banking information, visit protect your banking.

Q. Can I allow other people to access my accounts using CSB Internet Banking?

A. No. To protect your personal information and your money, you must not allow other people to access your accounts using CSB Internet Banking. This is a condition that forms part of the CSB Online Banking Terms and Conditions (PDF 144kB).

Q. What happens if someone else discovers (or I think they have discovered) my password?

A. You should immediately:

change your password. This is easily done by accessing the Administration link in Internet Banking and selecting Change Password
notify the CSB Internet Banking Help Desk and check the transactions on your accounts.

Remember that passwords are case sensitive. We recommend that you input your password with the "caps lock" off.

CSB Internet Banking passwords must:

be a minimum of 6 characters.
not easily be identifiable or based on easily accessible personal information (such as family, street names or birth dates)
include at least one letter and one number – ideally with both upper and lower case letters (for example AuntAlice68).

Q. What do I do if I forget my password or user ID?

A. For assistance, call the CSB Internet Banking Help Desk on +1 671 479 9000, 8.00am to 5.00pm, Monday to Friday, excluding public holidays.

Remember, you have three attempts to enter your CSB Internet Banking password. If you forget your password, or enter the wrong one too many times, your access will be revoked.

Transactions

Q. Can I use CSB Internet Banking for my business accounts as well as my personal accounts?

A. Yes. Using separate user IDs you can access your personal or business accounts. User IDs are provided when you register for Internet Banking.

If you require access to both your personal and business accounts, you need to complete the CSB Internet Banking registration forms for both personal and business.

Q. Will CSB Internet Banking be available 24 hours a day, 7 days a week?

A. Yes. CSB Internet Banking will be available 24 hours a day, 7 days a week. However, it is possible that access may be disrupted by a service being temporarily unavailable or where a system or equipment fails to function in a normal or satisfactory manner.

Q. Do I incur fees for using CSB Internet Banking?

A. You do not get charged when you log onto CSB Internet Banking, check your balances or view your transaction history. Transactions completed via CSB Internet Banking may be subject to transaction fees. Refer to your product disclosure booklet for further details.

You need Adobe Reader to view PDF files. You can download Adobe Reader free of charge.