Please select the topic that your question relates to:

General

Security

Transactions

General

Q. What is ANZ Internet Banking?

A. ANZ Internet Banking is an application with significant security features which enables customers to access their ANZ accounts anywhere in the world via the Internet. You can do your banking from the convenience of your own home or office without visiting a branch or ATM.

Using ANZ Internet Banking you can:

Q. How do I register for ANZ Internet Banking?

A. Visit register for Internet Banking.

Q. Can I open a new account via ANZ Internet Banking?

A. No. Due to security reasons you cannot open an account within ANZ Internet Banking, but you can open a new account at your local ANZ branch.

Q. Can I close an account via ANZ Internet Banking?

A. No. The ANZ Internet Banking Help Desk is not authorized to close an account on your behalf. You must sign an authority form, which is available at your local ANZ branch.

Q. Can I access my certificate of deposit or loan accounts via ANZ Internet Banking?
A. Yes. If you nominate these accounts on the registration form, you will be able to view the current balance of these accounts. You will also be able to transfer money to your loan account.

Security

Q. Is ANZ Internet Banking secure? What can I do to maximize security?

A. It is important to ANZ that your account information is protected, and so we have a range of security measures. These protection measures are to ensure that your password, account details and other sensitive information are not accessed by an unauthorized person. For more information about how you protect your banking information, visit protect your banking.

Q. Can I allow other people to access my accounts using ANZ Internet Banking?

A. No. To protect your personal information and your money, you must not allow other people to access your accounts using ANZ Internet Banking. This is a condition that forms part of the Business Internet Banking application form (PDF 216kB).

Q. What happens if someone else discovers (or I think they have discovered) my password?

A. You should immediately:

Remember that passwords are case sensitive. We recommend that you input your password with the "caps lock" off.

ANZ Internet Banking passwords must:

Q. What do I do if I forget my password or user ID?

A. For assistance, call the ANZ Internet Banking Help Desk on +1 671 479 9000, 8.00am to 5.00pm, Monday to Friday, excluding public holidays.

Remember, you have three attempts to enter your ANZ Internet Banking password. If you forget your password, or enter the wrong one too many times, your access will be revoked.

Transactions

Q. Can I use ANZ Internet Banking for my business accounts as well as my personal accounts?

A. Yes. Using separate user IDs you can access your personal or business accounts. User IDs are provided when you register for Internet Banking.

If you require access to both your personal and business accounts, you need to complete the ANZ Internet Banking registration forms for both personal and business.

Q. Will ANZ Internet Banking be available 24 hours a day, 7 days a week?

A. Yes. ANZ Internet Banking will be available 24 hours a day, 7 days a week. However, it is possible that access may be disrupted by a service being temporarily unavailable or where a system or equipment fails to function in a normal or satisfactory manner.

Q. Do I incur fees for using ANZ Internet Banking?

A. You do not get charged when you log onto ANZ Internet Banking, check your balances or view your transaction history. Transactions completed via ANZ Internet Banking may be subject to transaction fees. Refer to your product disclosure booklet for further details.

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