Please select the topic that your question relates to:
- What is ANZ Internet Banking?
- How do I register for ANZ Internet Banking?
- Can I open a new account via ANZ Internet Banking?
- Can I close an account via ANZ Internet Banking?
- Can I access my certificate of deposit or loan accounts via ANZ Internet Banking?
- Is ANZ Internet Banking secure? What can I do to maximize security?
- Can I allow other people to access my accounts using ANZ Internet Banking?
- What happens if someone else discovers (or I think they have discovered) my password?
- What do I do if I forget my password or user ID?
- Can I use ANZ Internet Banking for my business accounts as well as my personal accounts?
- Will ANZ Internet Banking be available 24 hours a day, 7 days a week?
- Do I incur fees for using ANZ Internet Banking?
A. ANZ Internet Banking is an application with significant security features which enables customers to access their ANZ accounts anywhere in the world via the Internet. You can do your banking from the convenience of your own home or office without visiting a branch or ATM.
Using ANZ Internet Banking you can:
- check balances and activity on any of your checking, savings, certificate of deposit, IRA or loan accounts
- transfer funds between any accounts which have been set up to allow transfers, including to and from a line of credit
- see and print your current or previous bank statements
- receive notifications via email that your electronic statement is available at ANZ Internet Banking
- view transactions within a range of dates
- place stop payments requests and inquire into any currently outstanding stop payments requests
- download transactions into most personal finance software packages
- customize the names of your bank accounts
- prioritize the order of your accounts, so you can view the accounts that are most important to you
- see the details of your deposit
- create both domestic and foreign wires and save them as templates.
A. Visit register for Internet Banking.
A. No. Due to security reasons you cannot open an account within ANZ Internet Banking, but you can open a new account at your local ANZ branch.
A. No. The ANZ Internet Banking Help Desk is not authorized to close an account on your behalf. You must sign an authority form, which is available at your local ANZ branch.
Q. Can I access my certificate of deposit or loan accounts via ANZ Internet Banking?
A. Yes. If you nominate these accounts on the registration form, you will be able to view the current balance of these accounts. You will also be able to transfer money to your loan account.
A. It is important to ANZ that your account information is protected, and so we have a range of security measures. These protection measures are to ensure that your password, account details and other sensitive information are not accessed by an unauthorized person. For more information about how you protect your banking information, visit protect your banking.
A. No. To protect your personal information and your money, you must not allow other people to access your accounts using ANZ Internet Banking. This is a condition that forms part of the Business Internet Banking application form (PDF 216kB).
A. You should immediately:
- change your password. This is easily done by accessing the Administration link in Internet Banking and selecting Change Password
- notify the ANZ Internet Banking Help Desk and check the transactions on your accounts.
Remember that passwords are case sensitive. We recommend that you input your password with the "caps lock" off.
ANZ Internet Banking passwords must:
- be a minimum of 6 characters.
- not easily be identifiable or based on easily accessible personal information (such as family, street names or birth dates)
- include at least one letter and one number – ideally with both upper and lower case letters (for example AuntAlice68).
A. For assistance, call the ANZ Internet Banking Help Desk on
Remember, you have three attempts to enter your ANZ Internet Banking password. If you forget your password, or enter the wrong one too many times, your access will be revoked.
A. Yes. Using separate user IDs you can access your personal or business accounts. User IDs are provided when you register for Internet Banking.
If you require access to both your personal and business accounts, you need to complete the ANZ Internet Banking registration forms for both personal and business.
A. Yes. ANZ Internet Banking will be available 24 hours a day, 7 days a week. However, it is possible that access may be disrupted by a service being temporarily unavailable or where a system or equipment fails to function in a normal or satisfactory manner.
A. You do not get charged when you log onto ANZ Internet Banking, check your balances or view your transaction history. Transactions completed via ANZ Internet Banking may be subject to transaction fees. Refer to your product disclosure booklet for further details.
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