1. What is ANZ mobile banking?
  2. What if I speak little English?
  3. What happens if I don't have electricity or power?
  4. What are the benefits of banking and why ANZ?
  5. What products are offered and what features?
  6. What does it mean for the community?
  7. What if ANZ is robbed?
  8. Who do I contact for help?
  9. Who will visit me?
  10. Who will help me understand my finances?
  11. How much will this service cost?
  12. How will ANZ mobile banking work?
  13. How often will you visit me?
  14. How do I open an account?
  15. How do I access/withdraw my cash?
  16. How often can I withdraw my cash?
  17. When will ANZ be visiting my area?
  18. Is it safe to give my money to ANZ?
  19. How will ANZ staff travel to the village?

 

1. What is ANZ mobile banking?

A. A face-to-face, regular mobile banking service offered by ANZ for rural and remote villages of Viti Levu, Vanua Levu and selected other islands.

2. What if I speak little English?

A. There will be local staff supporting you every step of the way and all information will be available in Fijian, Hindustani and English.

3. What happens if I don't have electricity or power?

A. The mobile banking units are completely self-sufficient and do not require electricity or telephones to operate.

4. What are the benefits of banking and why ANZ?

A. Banking provides you with a safe place to save your money. ANZ also has products and services that support you in achieving your financial goals. ANZ is the only bank offering a comprehensive service in rural and remote Fiji. We are committed to ensuring that you and your community have the same opportunities to bank as others.

5. What products are offered and what are their features?

A. See Rural Banking products

6. What does it mean for the community?

A. It will enable communities to save, invest and grow. ANZ will also be visiting local schools regularly to ensure good savings habits are established in Fiji's young people.

7. What if ANZ is robbed?

A. Your money will still be safe even if in the unfortunate case that we are held up and robbed.

8. Who do I contact for help?

A. You will be given the contact details of an ANZ staff member who will be available to help you manage your savings and borrowings.

9. Who will visit me?

A. Two ANZ staff members will provide the banking services. A UNDP team will train you on how to better manage your money.

10. Who will help me understand my finances?

A. ANZ will work hard to ensure that you can make an informed choice on what type of bank account is right for you, and all other information relating to you and your money. UNDP will carry out financial education training all villages and settlements. The training will be for everyone: the men, the women, youth and school children. They will teach you to understand your financial situation, why and how to save, how to budget your family income and how to invest your money for buying a house, marriage, schooling or for retirement.

11. How much will this service cost?

A. The ANZ Rural Banking Everyday account has a $3 monthly account service fee and no other transaction costs, so you can withdraw as often as you like and still only pay $3 each month. The ANZ Rural Banking Savings account has no monthly account service fee but has a withdrawal fee of $3 for each time you withdraw - this is to encourage you to save your money.

12. How will ANZ mobile banking work?

A. ANZ will use six four-wheel drive trucks as ANZ mobile bank branches on Viti and Vanua Levu, and boats and planes to reach outlying islands. ANZ staff will travel in separate vehicles.

13. How often will you visit me?

A. Most villages, settlements and towns will be visited fortnightly. Larger towns such as Korovou and Navua will have a weekly service and the smaller villages and settlements may have a monthly service.

14. How do I open an account?

A. The ANZ Rural Banking Everyday account and the ANZ Rural Banking Savings account can only be opened at the mobile banking units. They cannot be opened at our urban branches.

15. How do I access/withdraw my cash?

A. All you need to do is present your passbook to the ANZ staff member visiting your community. If you are travelling you can withdraw or deposit funds at any of our urban ANZ branches.

16. How often can I withdraw my cash?

A. You can withdraw your money as often as you like. If you have an ANZ Rural Banking Savings account you will pay $3 each time you withdraw. If you have an ANZ Rural Banking Everyday account you can withdraw your cash as often as you like at no cost.

17. When will ANZ be visiting my area?

A. ANZ will be distributing a schedule as soon as possible. This will enable you to plan your banking.

18. Is it safe to give my money to ANZ?

A. Yes. The Reserve Bank of Fiji regulates ANZ and there are strict requirements to ensure that your money is safe at all times.

19. How will ANZ staff travel to the village?

A. ANZ staff will always travel separately to the mobile banking vehicles. There will be a fleet of 4x4 vehicles that ANZ staff will use.