Control the access on your mobile device
  • Ensure that only you can physically access your mobile device
  • Set a password, PIN or other authentication method (such as a fingerprint or other biometric identifier) to unlock your mobile device and specific features, such as banking apps and security settings
  • Ensure no one else has biometrics stored on your mobile device
  • Choose security questions that are hard to guess
  • Secure your online accounts by setting a strong password and setting up two-factor authentication
  • Ensure your mobile device passcode is known only to you

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Keep your device up to date
  • Regularly update your mobile device operating system and apps
  • Set up automatic app and operating system updates
  • Download apps from trusted sources only

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Use privacy and security features
  • Set privacy features that do not allow apps to be accessed when mobile devices are in a locked state
  • Set automatic locks on your mobile device
  • Utilise any built-in encryption for your device and memory card (if installed)

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Detect and prevent malware (app safety)
  • Only download and access apps available within your mobile device’s official app store
  • Try to verify the authenticity of the developer by viewing the other apps available from the same developer
  • Visit the developer’s webpage - lack of details about the developer and failure to link to a legitimate site may be concerning
  • Check the popularity of the app – thousands of downloads but very few reviews may suggest the app is fake
  • Check the pattern of reviews, including the timing of reviews against the launch date of an app – lots of reviews immediately following a launch could indicate fake reviews and are a red flag
  • Check that the permissions requested by an app are in line with activities you will be performing with the app – if the permissions seem excessive, this is a red flag
  • If available, utilise your mobile device’s built-in malware detection

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Use the internet securely
  • Ensure your internet browser app is up to date
  • Avoid connecting to unsecured and unknown public Wi-Fi
  • Manage what is shared on social media and other websites
  • Disable/delete services or apps which are not used frequently

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Reduce damage of a lost or stolen mobile device
  • Utilise your mobile device manufacturer’s online services to locate a lost mobile device or delete sensitive data remotely
  • Utilise automatic data backup services
  • Set a PIN to your SIM to stop it being used for calls you did not make

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