|Ensuring that an SMS is from ANZ|
There are a number of ways to ensure that the SMS you have received is a genuine message from ANZ. Things to look out for include:
If you suspect that you have received a hoax or fraudulent SMS, please report the incident to the Customer Service Centre.
|Ensuring that an email is from ANZ|
ANZ will never send you an email asking you to either verify or provide your personal information or security credentials. However, ANZ will often send emails that contain hyperlinks. If you do receive an email from ANZ that contains links or asks you to respond in any way, please check for the following:
If you receive an email that you suspect is either a hoax or fraudulent, please report the incident to the Customer Service Centre.
|Steps to prevent Phishing attacks|
Phishing is when someone attempts to fraudulently obtain your personal information and security credentials via an electronic message that impersonates a trustworthy entity. The message will often instruct you to follow a link and then enter your personal information. To ensure that a website is a safe and genuine ANZ page, please make sure that you are on a secure website by checking if there is a Socket Layer (SSL) Certificate. To check that you are on a site with a SSL Certificate:
To minimise your chances of becoming a victim of a Phishing scam:
If you are unsure if the email is really from ANZ contact the Customer Service Centre before following any instructions or clicking on any links contained in the email.
|Making sure that attachments are safe|