Select a topic below to learn more about your ANZ Token.

token

Turn token on and off

To turn on:

  • Hold down arrow then press lock icon

To turn off:

  • Your token will automatically switch off if you have not pressed any buttons for 20 seconds. 
  • Alternatively, you can hold down arrow
Unblock your token

Your token will arrive blocked, and will also become blocked if you enter your PIN incorrectly 5 times.  You will know the token is blocked because the following screen will be displayed: screen blocked

To unblock your token:

  • Turn your token on
  • Enter the 7-digit response code obtained by calling your local ANZ Customer Service Centre
  • Enter and re-enter a 6-digit number you wish to use as your personal PIN. (This PIN will be used  each time you turn your token on)
  • You will know your PIN has successfully been set when the following screen is displayed, prompting you to select the  function you require: choose
Change token PIN

You can change your token PIN at anytime.

To change your PIN:

  • Turn your token on and enter your current PIN
  • Hold down arrow for 2 seconds
  • Enter and re-enter a 6-digit number you wish to use as your new PIN.
  • You will know your PIN has successfully been set when the following screen is displayed, prompting you to select the function you require: choose.
    The token will not accept PINs it determines to be weak or unsafe, such as 987654 and 111111. If the token displays the following message not safe you must enter and re-enter a different 6-digit number.
Generate a One Time Password (OTP)
  • Switch on your token and enter your 6-digit PIN. 
    The token will display: choose
  • Press 1 to generate a 6-digit OTP
Generate a 1-value Transaction Signature Response Code
  • Switch on your token and enter your 6-digit PIN. 
    The token will display: choose
  • Press 2 to generate an Online Response Code or 3 to generate an Offline Response Code
  • Enter the 6-digit value displayed in your application into the token and press arrow
  • Once the token displays enter the 2nd value press arrow
  • A 7-digit value will be displayed on your token. Enter this value into the Response Code field in your application
Generate a 3-value Transaction Signature Response Code
  • Switch on your token and enter your 6-digit PIN. 
    The token will display: choose  
  • Press 2 to generate an Online Response Code
  • Enter the 6-digit value displayed in your application into the token
  • The token will then prompt you to enter the second 6-digit value displayed in your application.
  • Enter the second value into the token and press arrow
  • The token will then prompt you to enter the third 6-digit value displayed in your application. Enter the third value into the token and press arrow
  • A 7-digit value will be displayed on your token. Enter this value into the Response Code field in your application
Token battery life

Depending on frequency of use, your token battery will last up to 5 years. When the token has low battery life remaining, you will see a warning on the screen: batt 5

As the battery life continues to diminish, the value shown on-screen will drop from 5 to 0. When the battery life is low, prior to it becoming completely exhausted, the token will continue to function normally.

It is recommended that you contact the ANZ Customer Service Centre as soon as you see this message to ensure that you have a new token before your current one is no longer able to be used.

Messages you may see on your token
Message What does this mean? What do I do?

screen blocked
Your token has become blocked

You must contact your ANZ Customer Service Centre to obtain a 7-digit unblock code.



blocked pin
Your token is blocked and cannot be used without being unblocked

Enter the 7-digit unblock code provided to you by an ANZ Customer Service Centre representative.



enter new pin
The correct 7-digit unblock code has been entered successfully and you must now enter a new PIN

Enter 6-digit number you wish to use as your new PIN each time you turn on your token


confirm pin
The new PIN you entered needs to be confirmed

Re-enter the same 6-digit number you just entered.



new pin confirmation
You have successfully set your PIN

Select the function you wish to perform with the token by pressing either1, 2 or 3.


enter pin
Your token is unblocked and requires your PIN to be entered

Enter the  6-digit PIN you have previously set.




not safe
The PIN you have attempted to set is not secure

The PIN you set must be 6 digits, and cannot consist solely of sequential or repeating numbers (for example 987654 or 111111). Please enter a different PIN that does not have these characteristics.



fail
Your PIN has been entered incorrectly

Re-enter your PIN. Be aware that if you enter your PIN incorrect 5 times, your token will become blocked.



choose
Your PIN has been successfully entered

Select the function you wish to perform with the token by pressing either1, 2 or 3.


one time password
A 6-digit number displayed on the token is a One Time Password

Enter the 6-digit code into your application to log on or to complete a transaction.


enter the 1st value
The token is expecting you to enter the 1st value from your application

Enter the first value displayed in your application into the token





enter the 2nd value
The token is expecting you to enter the 2nd value from your application

If your application displays 2 values to be entered into your token, enter the 2nd value into the token.

If your token does not display 2 values, press arrow to display the token Response Code.





enter the 3rd value
The token is expecting you to enter the 3rd value from your application

If your application displays 3 values to be entered into your token, enter the 3rd value into the token.

If your token does not display 3 values, press arrow to display the token Response Code.



respond code
A 7-digit number displayed on the token is a Response Code, also known as a Transaction Signature

Enter the 7-digit code into your application to complete a transaction.


batt 5
Your token has low battery life remaining

Contact your ANZ Customer Service Centre to request a replacement token.


batt 0
Your token battery life has completely diminished

Contact your ANZ Customer Service Centre to request a replacement token.