- Supported operating systems
- Internet browsers
- Required settings for Internet Explorer
- Java plug-ins
- Recommended settings for the JVM Plug-ins
- General troubleshooting issues and tips
In order to use the Original version of FX Online, you will need to ensure that you have a computer that meets the minimum recommend operating environment specified below.
|XP||Recommended||But only with Service Pack 1 or above|
Note: Vista has not undergone certification testing at this time.
The only browser officially supported at this time is Microsoft Internet Explorer, as Java plug-ins are not supported on Chrome browsers.
Support for Internet Explorer is officially limited to IE versions 6.0 and 7.0. FX Online is also known to work in IE versions 8.0, 9.0 and 10.0, but these may require some additional settings in the browser.
|Internet Explorer Version||Minimum/
|8.0, 9.0, 10.0||Supported||Depending on settings, this may need the security settings of browser to be changed. Additional requirements are mentioned below.|
In order to establish a successful connection to the Original version of FX Online, the following browser configuration is required:
- The digital certificate to access FX Online must be installed as per the separate instructions provided.
- It is important that each applet instance is launched in its own instance of Internet Explorer. Please ensure that the option "Reuse windows for launching shortcuts" under the "Tools", "Internet Options", "Advanced" tab is unchecked.
- To ensure that browser caching does not interfere with obtaining the latest version of the applet, please ensure that the option "Check for newer versions of stored pages" is set to "Every visit to the page". This option is found under the "General" tab for "Internet Options".
- • In order to use Internet Explorer 8.0 and 9.0, please ensure that “anz.com” has been added in “Compatibility View Settings” website. This option is available from Tools, “Compatibility View Settings” and then adding the website “anz.com” through the Add button.
- Please ensure that through the menu Tools, “Internet Options”, Security, “Trusted sites”, the websites https:/fxonline1.anz.com and https://fxonline2.anz.com has been added as trusted sites.
Note: Although this option will allow popup windows to be used for ANZ within the context of Internet Explorer, there are many software packages that prohibit the use of popup windows, which are independent from the browser settings. Examples are the Google Toolbar, and many popular Security Suites (such as security products from Symantec or McAfee). Please ensure that there are no overriding settings in any software you may be using that prohibits the use of popup windows from the ANZ domain.
The Original version of FX Online requires a JVM (Java Virtual Machine) plug-in for Internet Explorer in order to run. Following is the list of supported JVM plug-ins:
|Internet Explorer V6 SP3
Sun JVM 1.6.0_10
|Internet Explorer V6 SP2
Sun JVM 1.5.0_6 - 15
Microsoft JVM 1.1 (build 3810)
|Internet Explorer V7
Sun JVM 1.6.0_10
|Internet Explorer V7
Sun JVM 1.6.0_03 - 05
|Sun JVM 1.7||Supported|
|Sun JVM 1.8||Supported|
Note a: Microsoft withdrew support for all JVMs in January 2008.
Note b: The following versions of the Sun Java Plug-in are not supported: 1.3, 1.4.1_x, 1.4.2_x.
The Sun JVM has a default memory limit that can be too restrictive for the applet under some conditions. Where possible we recommend that clients increase this limit to 128 Mb by using the following instructions:
- Navigate to the control panel (Start / Control Panel)
- Double click on the Java icon.
- Select the Java tab:
- Select the view button under Java Applet Runtime Settings
- Enter into the Java Runtime Parameter field the text -Xms64m –Xmx128m -Dsun.java2d.d3d=false
- Click Ok and Restart Internet Explorer
Note: This is not required for the Microsoft versions of the JVM.
If, having followed the instructions above, you are still having problems starting the FX Online application, we recommend downloading and installing the latest JVM from Sun.
If you are accessing the Internet through a firewall, please ensure that there is no rule that is blocking access to ANZ. Also, it is likely that any connectivity issues you experience will be based on access levels granted to you by security software running at your site. Please ensure that you understand the limitations of the security software that you are using, and where this software is placing restrictions on your system access.
Ensure that 128 bit encryption is supported by your version of Internet Explorer. This is needed to use the Digital Certificate provided to you by ANZ. This can be checked by choosing "Help > About Internet Explorer" and ensuring that the resulting dialog contains "Cipher Strength: 128-bit".
If a digital certificate needs to be re-installed for any reason, a reboot is recommended.
Periodic maintenance of cached files from Internet Explorer is recommended. Close down all browse windows and open up a new Internet Explorer window. Navigate to "Tools, Internet Options". In the "Temporary Internet Files" section, click on "Delete Files". In the resulting dialogue, click on "Delete all offline content" and click "ok".
There is no support (as yet) for Apple Macintosh machines, or computers running Mozilla Firefox, Opera or any software components other than those specified in this guide.
If you require assistance, please call the helpdesk on 1800 013 377 (Technical Support Desk).