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 Frequently Asked Questions
Frequently Asked Questions – Bond Elite Account
Frequently Asked Questions – Home Loans
 Frequently Asked Questions – Bond Elite Account
Opening an account
Accessing my money
Account enquiries
General account questions

Opening an account
Q.  Are there any special account opening requirements?
Q.  Who is authorised to complete the Evidence of Identity check as part of the Bond Elite Account opening process?
Q. Are there any special account opening requirements?
A.  For instructions on how to open a new Bond Elite Account, visit How do I open an account?
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Q. Who is authorised to complete the Evidence of Identity check as part of the Bond Elite Account opening process?
A.  Details regarding who is authorised to complete the Evidence of Identity check will be provided to you as part of the account application process.
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Accessing my money
Q.  How can I deposit funds into my account?
Q.  How can I transfer funds into my account from overseas?
Q.  How can I withdraw cash from my account?
Q.  How can I make payments from my account?
Q.  What information do I provide when authorising a direct debit from my account?
Q.  How can I pay my bills using my Bond Elite Account?
Q.  Can I still access my Bond Elite Account even if I'm overseas?
Q.  How much money can I withdraw via ATMs and EFTPOS each day?
Q.  How can I cancel or amend my Periodical Payment?
Q. How can I deposit funds into my account?
A.  You have a number of options to deposit funds into your Account.
  • You can make a cash deposit through an ANZ ATM or ANZ branch, using your debit card.
  • You can also deposit a cheque at any ANZ ATM or ANZ branch.
  • You can transfer funds from other financial institutions using Internet Banking or other service provided by that financial institution.
  • You can arrange for your employer to credit your salary directly into this account.
  • You can request a deposit book through Phone Banking or Internet Banking. To order one through Phone Banking, call 1300 729 241, 24 hours a day, seven days a week. (International +61 3 8646 8761)
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Q. How can I transfer funds into my account from overseas?
A.  Transfers made from overseas parties to your account are known as Telegraphic Transfers. For all Telegraphic Transfers into your Account, please request that the remitter instruct their bank to send payments to:

Beneficiary details:
Account Name & Account Number (ie your Account name and number)

Beneficiary's Bank details:
ANZBAU3M (SWIFT) Australia and New Zealand Banking Group Limited Melbourne
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Q. How can I withdraw cash from my account?
A.  ATMs and EFTPOS give you convenient access to your funds across Australia and worldwide via the MAESTRO and CIRRUS networks. You can obtain cash directly from an ATM or obtain additional cash while making a purchase via EFTPOS. By using ANZ Night and Day ATMs to withdraw cash from your account, you avoid fees charged for using the ATMs of other banks.

You can also withdraw cash from any ANZ branch with your debit card and PIN. A teller will be able to assist you. Ensure that you take some photo identification with you when you visit the branch.

Locate an ANZ ATM or a Branch.
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Q. How can I make payments from my account?
A.  You can make payments from your Bond Elite Account by:
  • Calling Phone Banking on 1300 729 241 and following the prompts to make BPAY® payments. More information on Phone Banking.
  • Logging on to Internet Banking to make BPAY® payments and electronic payments to third parties as well as request bank cheques. More information on Internet Banking.
  • Authorising third parties to direct debit your Bond Elite Account.
To make a regular payment, you can use the Internet Banking Pay Anyone service. You may also provide debit authority instructions to the person you would like to make the payment to or set up a Periodical Payment.
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Q. What information do I provide when authorising a direct debit from my account?
A.  Direct debit requests usually only require you to provide your account details ie BSB and Account Number. If you are required to provide bank details, you should complete 'ANZ' in the space provided.
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Q. How can I pay my bills using my Bond Elite Account?
A.  You can use BPAY® to pay bills via Internet Banking or Phone Banking.
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Q. Can I still access my Bond Elite Account even if I'm overseas?
A.  Yes, however the charges for foreign ATM use are more expensive per transaction. Refer to the Fees and Charges booklet (PDF 324kB) for further information.
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Q. How much money can I withdraw via ATMs and EFTPOS each day?
A.  You can withdraw up to $1,000 on your Bond Elite debit card each day (combined ATM and EFTPOS), provided your Bond Elite Account contains sufficient cleared funds.
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Q. How can I cancel or amend my Periodical Payment?
A.  To set up, amend or cancel a periodical payment for up to $1000 through Phone Banking, please call 1300 729 241, 8.00 am to 8.00 pm, Monday to Friday to speak to a customer service consultant. International callers please call +61 3 8646 8761.

To set up, amend or cancel a Periodical Payment for an amount higher than $1000, complete the Periodical Payment form (PDF 34kB) and mail it to:

ANZ Banking Partnership Fulfilment team
Reply Paid 80310
Adelaide SA 5000
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Account enquiries
Q.  I have a question regarding a transaction that appears in my statement. Who should I talk to?
Q.  I have lost my debit card. What do I do?
Q.  My debit card doesn't work. What do I do?
Q. I have a question regarding a transaction that appears in my statement. Who should I talk to?
A.  For questions regarding your Bond Elite Account, call 1300 729 241 8.00am to 8.00pm, Monday to Friday (AEST) to speak to a Customer Service Consultant. (International +61 3 8646 8761.)
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Q. I have lost my debit card. What do I do?
A.  To advise loss or theft of your debit card, call 1800 033 844 (International
+61 3 9683 7043) 24 hours a day, seven days a week. Due to the nature of the request, immediate phone contact is essential.
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Q. My debit card doesn't work. What do I do?
A.  Call 1300 729 241, 8.00am to 8.00pm, Monday to Friday (AEST) to order a replacement card. (International +61 3 8646 8761.)

In the meantime, you can withdraw cash from any ANZ branch. Ensure that you take some photo identification with you when you visit the branch.
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General account questions
Q.  What fees and charges apply to my Bond Elite Accounts?
Q.  I am an account holder and have changed my name. What must I do to record my new name on the account?
Q.  I am the sole account holder on the account. How can I convert this to a joint account?
Q.  I have a joint account. How can I change it to a sole account?
Q.  How can I close an account?
Q.  Where can I obtain further information?
Q.  Why is ANZ's name mentioned in some of the documentation?
Q. What fees and charges apply to my Bond Elite Accounts?
A.  Find out the Fees and Charges.
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Q. I am an account holder and have changed my name. What must I do to record my new name on the account?
A.  If your account is an Individual Account, to make a change to the name of an account holder, download the Change of Name/Signature variation forms – Individual Account (PDF 94kB) and follow the instructions detailed in the forms.

If your account is a Joint Account, to make a change to the name of an account holder, download the Change of Name/Signature variation forms – Joint Account (PDF 114kB) and follow the instructions detailed in the forms.
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Q. I am the sole account holder on the account. How can I convert this to a joint account?
A.  A sole account cannot be converted to a joint account. A sole account holder may grant value access to a third party to operate the account through Phone Banking or Internet Banking, or the existing account can be closed and a new one opened in joint names.
  • For more information on appointing a third party as an agent on the account for Phone Banking and Internet Banking, visit Third party access.
  • To submit an application for a new account, visit How do I open an account?
  • To close your existing account, please read the question below 'How can I close an account?'.
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Q. I have a joint account. How can I change it to a sole account?
A.  It is not possible to change a joint account to a sole account. You will need to close your existing account and open another one solely in your name.
  • To submit an application for a new account, visit How do I open an account?
  • To close your existing account, please read the question below 'How can I close an account?
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Q. How can I close an account?
A.  To close an existing Bond Elite Account, print and complete an Account Closure Request form (PDF 13kB) and mail it to:

ANZ Banking Partnership Fulfilment Team
Reply Paid 80310
Adelaide SA 5000

A bank cheque for the credit balance in your account, if any, will be sent to the primary applicant's mailing address.
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Q. Where can I obtain further information?
A.  For further information regarding Bond Elite Accounts please call 1300 729 241. (International +61 3 8646 8761.)
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Q. Why is ANZ's name mentioned in some of the documentation?
A.  The Bond Elite Account is provided by ANZ in association with Bond University.
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 Frequently Asked Questions – Home Loans
Q.  Who is eligible for this special mortgage offer?
Q.  How do I apply for this special offer?
Q. Who is eligible for this special mortgage offer?
A.  Students, Staff and Alumni of Bond University. All applicants are subject to ANZ's normal lending criteria.
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Q. How do I apply for this special offer?
A.  You can apply by calling 1300 729 241 to speak with one of our Mortgage Specialists.
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© Copyright Australia and New Zealand Banking Group Limited 100 Queen street, Melbourne 3000 (ABN 11 005 357 522), 1996-2009.
Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. ANZ recommends you read the Product Disclosure Statement (PDF, 404kb) and the Financial Services Guide (PDF, 324kb) before acquiring the product.
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