Has your ATM got the 'Jitters'?

More ANZ ATMs now have in-built skimming prevention software. You may have noticed that your card enters and exits the card reader slowly, or jumps like it has the 'jitters'. That's a sign that the ATM is helping to protect you against card skimming.

Card skimming

Card skimming is the illegal copying of a card's magnetic strip that can later be used to access your account and make unauthorised purchases using those details.

In the case of ATMs, this typically occurs when the would-be thief places a device over the card entry point that scans the cards as they enter and exit the ATM, combined with a hidden camera to record you while you enter your PIN number. The scanning device and camera can be cleverly disguised so that you don't even notice the ATM has been modified.

What we are doing to help

To help prevent card skimming, more ANZ ATMs have been fitted with skimming prevention software that 'shakes' the card as it enters and exits the ATM. The shaking interrupts the scanning process and renders any skimming attempt ineffective. Over 80% of ANZ's 2,350+ ATMs across Australia have skimming prevention software.

Investing in security

Over the last 12 months, ATM Banking has made significant investment in providing a more secure ATM network with skimming prevention software, a PIN encryption upgrade and FluiditiTM ink-staining technology to deter theft.

If you notice something not right with your ATM, please seek assistance from your local branch or call 1800 803 752.