If your ANZ card has been lost or stolen, call us as soon as possible on 1800 033 844 (or +61 3 9683 7043 from overseas), 24 hours a day, seven days a week, so we can place a stop your card and order a replacement card.
Checklist of what to do next
- Notify us immediately
- If you use your card number as your CRN, set up your phone and Internet banking with your new CRN
- Notify any merchants who may bill your card of your new card number
- Sign the back of your new card
- Call us to activate your new card
Please read the frequently asked questions to help ensure you don't have any issues with your replacement card or credit card account.
|Report a lost or stolen card|
If your ANZ card has been lost or stolen, call us as soon as possible on 1800 033 844 (or +61 3 9683 7043 from overseas), 24 hours a day, seven days a week, so we can place a stop on your card and order a replacement card.
It usually takes around five business days (within Australia) to reissue a new card once we receive the request from the primary cardholder.
|Update card details for my recurring transactions|
If you have a recurring transaction set up on your ANZ credit card or ANZ Visa debit account, (for example, a regular payment for your health insurance or gym membership) you'll need to contact the merchant (for example your gym or health insurance company) who bills your card and provide them with the new card details.
It’s important to note that once a stop is placed on your card, any recurring transactions debited from the old card number will be declined.
What happens once your card is reported as lost or stolen?
We will place a stop on your lost or stolen ANZ card and issue you with a new card. You should receive a new card within five business days, which will have a new card number. If you are overseas when your card is lost, we will organise to have your new card and PIN couriered to your overseas address at a cost of $50.
How long will it take until I receive my new card?
We'll send you your new card as soon as we stop your lost or stolen ANZ card. This card should get to you within five business days, within Australia. If you are overseas when your card is lost, we will organise to have your new card and PIN couriered to your overseas address at a cost of $50.
Do I need to change anything for ANZ Internet banking and phone banking?
You'll also need to set up any regular payments you may have on your ANZ Internet Banking and phone banking, as they won't transfer over to the new card number automatically.
What do I do if I have recurring transactions?
If you have a recurring transaction set up on your ANZ card account, (for example, a regular payment for your health insurance, gym membership or for another bill or service which is regularly debited from your card) you'll need to contact the merchant who bills your card and provide them with the new card details. As your old card number has been stopped, any recurring transactions which are attempted to be debited from this old card number will be declined.
Will automatic payments for my credit card be affected?
If you have an automatic payment set up to pay your credit card, you'll need to update the details of this to make sure it's set up to pay the new card number. This applies for all payments set up on Internet and phone banking. If you have CardPay Direct (PDF 192kB) set up to pay your account, this will transfer over automatically.
What if someone uses my ANZ card fraudulently?
Provided you notify us within a reasonable time from when your card is lost or stolen and you have not otherwise contributed to the loss, you will not be liable for any fraudulent transactions on the card.
For further information about ANZ's card security and our fraud monitoring & policy, please visit Security.