We have several ways to ensure you can access your transaction and account information when it suits you which include ANZ Internet Banking, mobile banking and ANZ Phone Banking.  

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FAQs

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Use our FAQs to find out more about transaction queries.

Why was my transaction declined?

There could be several reasons why your transaction was declined. Here is a checklist to further explore why:

  • Have you checked your available funds?
  • Is your expiry date correct?
  • Is the CCV (Credit Card Verification) number entered correctly?
  • Has the correct card number been entered?
  • Is there any damage to your card?
  • Are you up to date with your payments?

If you’ve answered no, to any of the above, you’ll need to make this change and process the transaction again.

If you’ve answered yes, to any of the above please call us on 13 13 14 (international +61 3 9683 9999) 24 hours a day, seven days a week.

How do I locate a direct debit or Pay Anyone payment?

Pay Anyone payment – set up by you using ANZ Internet Banking

If the payment has been set up by you using Internet banking it can be identified by looking for a one off or recurring debit from your account with a specific dollar value. The easiest way to locate this is through ANZ Internet Banking. To view your Pay Anyone payment from your Access or Savings account in Internet Banking you’ll need to go to ‘Pay and transfers’ from the top menu and either go to:

You can also view Pay Anyone payment details by going through your transaction history details on your online statement or paper statement.

Pay Anyone payments may take 3 -5 business days to be processed.

Direct debit – set up directly with a company

If the direct debit has been set up by the merchant/company such as health insurance provider it can be identified by looking for a one off or recurring debit from your account with a specific dollar value.

You can view your direct debit details by going through your transaction history details on your Internet Banking transaction history, online statement or paper statement. They can usually be identified by the term ‘Payment to’ appearing within the transaction line.

Direct debits may take 3 -5 business days to be processed.

Can I reverse or delete a transaction?

No. Once the transaction is processed to your account, you cannot cancel or delete the transaction. However, you may lodge a transaction dispute if applicable.

I am missing a transaction?

If you made an online purchase or pressed credit at an EFTPOS terminal your transaction may be pending and can take 3 – 5 days to appear on your transaction history or statement. Alternatively your transaction may be missing because it was declined or was not processed.

If you are missing a transaction on your savings account, it could be that the transaction was made today and it may not appear on your transaction history or statement until tomorrow. Alternatively your transaction may be missing because it was declined or was not processed.

How long does a funds transfer take?

For a:

  • Transfer from an ANZ account to an ANZ account via ‘Transfer between my accounts’ in Internet Banking, it is generally instantaneous but can take up to 24 hrs to process
  • BPAY® transaction it can take between 2 – 3 business days if it was done prior to 6PM EST.
Can I see transactions from before 120 days?

Internet banking allows you to see transactions up to 120 days prior and phone banking allows you to hear the last 20 transactions.

If you would like to view more than this you will need to access this through online statements or by accessing your paper statements.

How long does a cheque take to be cleared?

It takes up to 5 business days for a cheque to clear once deposited, as long as funds are available for it to clear.

How do I arrange a large cash withdrawal?

Less than $1,000: You can make cash withdrawals at any ATM up to $1,000. The daily limit is a combined limit via ATMs and EFTPOS.

More than $1,000: For cash withdrawals over $1,000 you can visit your nearest ANZ branch. You can also withdrawal more than $1,000 from an ATM if you have increased your daily limit by special arrangement, this can be done by calling us or visiting your nearest ANZ branch.

More than $5,000: If you need to make cash withdrawals over $5,000 you can let the branch know, where you’d like to make this withdrawal, a few days before.

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