Global Digital Services

ANZ Customer Service Centre

For service support, please contact:

ANZ FX Online, eMatching & ANZ Digital Key Enquiries
Contact details for ANZ FX Online, eMatching & ANZ Digital Key
Location Phone Operating Hours Additional Information
Australia 1300 651 324

+61 1300 651 324
8:00am to 8:00pm AEST EcommerceSupport@anz.com
New Zealand 0800 220 400

+64 4 569 1250
7:30am – 5:00pm NZT, weekdays fes@anz.com
Payment & Account Enquiries and Security Device/User Logon Enquiries
ANZ Transactive, Payment & Account Enquiries
Location Phone Operating Hours
Local time Monday - Friday excluding public holidays.
* Includes public holidays
Additional Information
Australia 133199

+61 3 9601 1200
6:00am – 8:00pm AEST
6:00am – 9:00pm AEDT (Daylight Savings)
GoToAssist
Cambodia
ANZ Transactive – Cash Asia
ANZ Royal Transactive
+855 (0) 23 999 000 8:00am - 5:00pm BusinessService@anz.com khbsc@anz.com
China 400 821 8030 (China Unicom)

400 651 9920 (China Telecom)

+65 6637 7677
24 hrs weekdays ebankingservicecn@anz.com
Cook Islands 0800 2173 (Toll Free)

+65 6637 7628
10:00am Sunday through to 12:00pm Friday inclusive ebankingserviceck@anz.com
Fiji 008 002 150

+65 6637 7680
24 hrs weekdays ebankingservicefiji@anz.com
Hong Kong 8009 08916

3013 4527

+65 6637 7675
24 hrs weekdays ebankingservicehk@anz.com
India +91 22 33620235

0008 006 101 008

0008 006 103 283

+65 6637 7671
24 hrs weekdays ebankingservicein@anz.com
Indonesia 0804 1000 269

+62 21 2758 6777
8:00am - 5:00pm ANZOIDN.CallCentre@anz.com
Japan 0120 870 289

+81 3 6212 7605
9:00am - 5:00pm wcsjp@anz.com
Kiribati 1101

+65 6637 7622
24 hrs weekdays ebankingserviceki@anz.com
Laos (English enquiries) +65 6637 7676

+65 6637 7678
24 hrs weekdays ebankingservicelaos@anz.com
Laos (Laotian enquiries) +856 21 222 700 Ext. 177 8:00am - 5:00pm  
Myanmar +65 6637 7624 24 hrs weekdays ebankingservicemm@anz.com
New Zealand 0800 800 760

+64 4 473 0358
7.30am - 10.00pm anznztransup@anz.com
Papua New Guinea 1801 444

+65 6637 7679

000 861 174
24 hrs weekdays ebankingservicepng@anz.com
Philippines 1800 1651 0778

+65 6637 7678
 
1800 8908 8334
 
+632 841 7741
24 hrs weekdays ebankingservicephp@anz.com
Samoa 800 2697

+65 6637 7623
24 hrs weekdays ebankingservicews@anz.com
Singapore 18006227230 (Toll Free)

+65 6637 7939

+65 6637 7674
24 hrs weekdays ebankingservicesg@anz.com
Solomon Islands 935
+65 6637 7621
24 hrs weekdays ebankingservicesb@anz.com
Taiwan 0809 008 000

+886 2 8722 5090 (IDD)
8:30am – 7:00pm servicetw@anz.com
Thailand Toll free 001800 44 12533

Local +66 278 73371

International +65 6637 7670
24 hrs weekdays ebankingserviceth@anz.com
Timor Leste 3311550

+65 6637 7627
24 hrs weekdays ebankingservicetl@anz.com
Tonga 08001313

+65 6637 7625
24 hrs weekdays ebankingserviceto@anz.com
United Kingdom 0800 917 8390

+65 6637 7682
24 hrs weekdays ebankingserviceuk@anz.com
United States of America 8444 609 517

+65 6637 7681
24 hrs weekdays ebankingserviceus@anz.com
Vanuatu 081188

+65 6637 7626
24 hrs weekdays ebankingservicevu@anz.com
Vietnam (Vietnamese) +1800 585838 (Toll Free)

+84 28 3911 3333
8:00am - 5:30pm clientservicesvn@anz.com
Vietnam (English) +1206 5239 (Toll Free)

1206 5248

+65 6637 7672
24 hrs weekdays ebankingservicevn@anz.com
Clearing Services Enquiries
Contact details for Clearing Services
Location Phone Operating Hours
Local time Monday - Friday excluding public holidays.
Additional Information
Australia 133 199

+61 3 9601 1200
6am - 8pm AEST
6am - 9pm AEDT
TBEnquiries@anz.com GoToAssist
 
All other +61 3 9601 1200 6am - 8am AEST
6am - 9pm AEDT
TBEnquiries@anz.com GoToAssist
 
China   24 hrs weekdays  
EsandaNet Enquiries
Contact details for EsandaNet
Location Phone Operating Hours
Melbourne time, including most public holidays
Additional Information
Australia 1800 069 908 7:30am - 8:00pm Monday - Friday
7:30am - 5:00pm Saturday
8:30am - 4:00pm Sunday
esandasd@esanda.com
To report fraudulent or unusual activity on your account
ANZ Transactive, Payment & Account Enquiries
Location Phone Operating Hours
Local time Monday - Friday excluding public holidays.
* Includes public holidays
Additional Information
Australia 137 028

+61 3 8693 7153
8am to 8pm AEST fraud@anz.com
Cambodia
ANZ Transactive – Cash Asia
ANZ Royal Transactive
+855 (0) 23 999 000 8:00am - 5:00pm BusinessService@anz.com khbsc@anz.com
China 400 821 8030 (China Unicom)

400 651 9920 (China Telecom)

+65 6637 7677
24 hrs weekdays ebankingservicecn@anz.com
Cook Islands 0800 2173 (Toll Free)

+65 6637 7628
10:00am Sunday through to 12:00pm Friday inclusive ebankingserviceck@anz.com
Fiji 008 002 150

+65 6637 7680
24 hrs weekdays ebankingservicefiji@anz.com
Hong Kong 8009 08916

3013 4527

+65 6637 7675
24 hrs weekdays ebankingservicehk@anz.com
India +91 22 33620235

0008 006 101 008

0008 006 103 283

+65 6637 7671
24 hrs weekdays ebankingservicein@anz.com
Indonesia 0804 1000 269

+62 21 2758 6777
8:00am - 5:00pm ANZOIDN.CallCentre@anz.com
Japan 0120 870 289

+81 3 6212 7604
9:00am - 5:00pm wcsjp@anz.com
Kiribati 1101

+65 6637 7622
24 hrs weekdays ebankingserviceki@anz.com
Korea   24 hrs weekdays  
Laos (English enquiries) +65 6637 7676

+65 6637 7678
24 hrs weekdays ebankingservicelaos@anz.com
Laos (Laotian enquiries) +856 21 222 700 Ext. 177 8:00am - 5:00pm  
Myanmar +65 6637 7624 24 hrs weekdays ebankingservicemm@anz.com
New Zealand 0800 800 760

+64 4 473 0358
7.30am - 10pm anznztransup@anz.com
Papua New Guinea 1801 444

+65 6637 7679

000 861 174
24 hrs weekdays ebankingservicepng@anz.com
Philippines 1800 1651 0778

+65 6637 7678
 
1800 8908 8334

+632 841 7741
24 hrs weekdays ebankingservicephp@anz.com
Samoa 800 2697

+65 6637 7623
24 hrs weekdays ebankingservicews@anz.com
Singapore 18006227230 (Toll Free)

+65 6637 7939

+65 6637 7674
24 hrs weekdays ebankingservicesg@anz.com
Solomon Islands 935
+65 6637 7621
24 hrs weekdays ebankingservicesb@anz.com
Taiwan 0809 008 000

+886 2 8722 5090 (IDD)
8:30am – 7:00pm servicetw@anz.com
Thailand Toll free 001800 44 12533

Local +66 278 73371

International +65 6637 7670
24 hrs weekdays ebankingserviceth@anz.com
Timor Leste 3311550

+65 6637 7627
24 hrs weekdays ebankingservicetl@anz.com
Tonga 08001313

+65 6637 7625
24 hrs weekdays ebankingserviceto@anz.com
United Kingdom 0800 917 8390

+65 6637 7682
24 hrs weekdays ebankingserviceuk@anz.com
United States of America 8444 609 517

+65 6637 7681
24 hrs weekdays ebankingserviceus@anz.com
Vanuatu 081188

+65 6637 7626
24 hrs weekdays ebankingservicevu@anz.com
Vietnam (Vietnamese) +1800 585838 (Toll Free)

+84 28 3911 3333
8:00am - 5:30pm clientservicesvn@anz.com
Vietnam (English) +1206 5239 (Toll Free)

1206 5248

+65 6637 7672
24 hrs weekdays ebankingservicevn@anz.com
User Security Profile Update Form

Please complete this form to update a user’s digital services security profile.

 

ANZ Legal Entities

ANZ Branch Details
Jurisdiction Bank
Australia Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
Fiji Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
Hong Kong Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
India Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
Japan Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
Philippines Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
Singapore Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
Taiwan Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
United Kingdom Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
United States of America Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
ANZ Subsidiary Details
Country Details
Cambodia ANZ Royal Bank (Cambodia) Limited (ANZR) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZR is incorporated and licensed in Cambodia with limited liability. ANZR is not an authorized deposit taking institution within the meaning of laws of Australia. Deposits or liabilities with ANZR are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations ANZR.
China Australia and New Zealand Bank (China) Company Limited (the “Subsidiary”) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. The Subsidiary is incorporated in the PRC with limited liability and is licensed by China Banking Regulatory Commission (“CBRC”) to do deposit taking, lending and other business as approved by CRBC in the PRC. The Subsidiary is not an authorized deposit taking institution within the meanings of the laws of Australia. Deposits or liabilities with the Subsidiary are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of the subsidiary.
Indonesia PT Bank ANZ Indonesia is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL).ANZBGL is incorporated in Australia, and is an authorized deposit taking institution (Bank) under Australian law. PT Bank ANZ Indonesia is incorporated and licensed in Indonesia with limited liability, and is not a Bank under Australian law. Deposits or liabilities with PT Bank ANZ Indonesia are not deposits or other liabilities of ANZBGL or its related group companies, and none of them stand behind or guarantee PT Bank ANZ Indonesia.
Laos ANZ Bank (Laos) Limited (ANZLL) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZLL is incorporated and licensed in Laos with limited liability. ANZLL is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZLL are not deposits or liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZLL.
New Zealand ANZ Bank New Zealand Limited (ANZ NZ) is a Subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZ NZ is a registered bank in New Zealand under the Reserve Bank Act 1989 (New Zealand), ANZ NZ is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZ NZ are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZ NZ.
Papua New Guinea Australia and New Zealand Banking Group (PNG) Limited (ANZPL) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZPL is incorporated and licensed in Papua New Guinea with limited liability. ANZPL is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZPL are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZPL.
Taiwan ANZ Bank (Taiwan) Limited (ANZTW) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZTW is incorporated and licensed in Taiwan with limited liability. ANZTW is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZTW are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZTW.
Vietnam ANZ Bank (Vietnam) Limited (ANZVL) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL),
which is incorporated in Australia. ANZVL is incorporated and licensed in Vietnam with limited liability. ANZVL is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZTH are not deposits or liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZVL.
Thailand ANZ Bank (Thai) Public Company Limited (ANZTH) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZTH is incorporated and licensed in Thailand with limited liability. ANZTH is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZTH are not deposits or liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZTH.

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