Merchant Tools and Hot Topics

Merchant tools and Hot Topics is designed to provide you with useful tools and information on issues that affect you as an ANZ merchant.

Merchant Tools

• Chargeback reference guide (PDF 168kB)
• Securing Your EFTPOS Terminal (PDF 64kB)
• Manual Processing Guide (PDF 148kB)
• Fraud Minimisation, Data Security and Chargeback guide (PDF 488kB)
• Get Smart About Fraud Online

Merchant Operating Guides

• ANZ POS Turbo 2 (PDF 2.51MB)
• ANZ POS Turbo Plus (PDF 3.07MB)
• ANZ POS Plus 2 (PDF 2.42MB)
• ANZ POS Mobile 2 (PDF 2.80MB)
• ANZ FastPay (PDF 1.44MB)

Important notice: Updates to settlement information within the below Terminal Merchant Operating Guides.
Please note some information on settlement within the below Terminal Merchant Operating Guides has been updated. Please ensure you are familiar with the Terminal Merchant Operating Guide updates (PDF 60kB) as these are effective immediately.

• ANZ POS Turbo/Mobile (PDF 1.28MB)
• ANZ POS Plus (PDF 1.08MB)
• ANZ Contactless EFTPOS (PDF 228kB)
• ANZ Manual Processing (PDF 948kB)
• Medicare Easyclaim (PDF 2.35MB)
• Shell (PDF 452kB)

Merchant Hot Topics

• CVV requirement for all internet transactions processed via Card Services (PDF 24kB)
• Pen or PIN? What are the latest methods cardholders can use to verify their credit card transactions?
• What is a chargeback? What happens when a cardholder disputes a transaction?
• ANZ eGate FAQ’s
• How can I order stationary online?
• List of Common Errors
• What is Verified by Visa?

If you would like to know more about a particular subject:

• Call us on 1800 039 025 or email us.

You need Adobe Reader to view PDF files. You can download Adobe Reader free of charge.