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Frequently Asked Questions

 

'Verified by Visa' Merchants FAQ

Q. What is Verified by Visa?
Q. How does Verified by Visa work?
Q. Can I register with my existing Visa card or do I need to apply for a new one?
Q. Can I register more than one Visa card?
Q. How do I register my Visa card?
Q. How do I know if my Visa card issuer offers Verified by Visa?
Q. My spouse and I both have the same card number. How does Verified by Visa work for the two of us?
Q. Can I register my non-Visa payment cards with Verified by Visa?
Q. After I register, how long does it take for Verified by Visa to become active in my card?
Q. Do I need any special equipment or software on my computer?
Q. What is a Personal Assurance Message?
Q. What if I forget my password?
Q. If I suspect someone has stolen my password or used it to make fraudulent purchases, what should I do?
Q. Can I get the benefit of Verified by Visa security at online stores that are not participating in the service?
Q. I have Internet access on my mobile phone, can I use Verified by Visa through it?
Q. What should I do if I suspect myself of disclosing my personal and account related information to a fraudulent site?
 

Q. What is Verified by Visa?
A. Verified by Visa is a global authentication service. It provides you, the cardholder, with a unique password and ensures that only you, the true cardholder, may complete an Internet transaction. Verified by Visa improves card security online.
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Q. How does Verified by Visa work?
A. The Verified by Visa password protects your online transactions in the same way you use a signature at a face-to-face merchant or a PIN when using an ATM.

Once you have registered, there are three simple steps to using Verified by Visa. These are:
1. Select the goods or services you want from an online store that participates in Verified by Visa and proceed to the payment page
2. Enter your Visa card number and the online store will check with the financial institution that issued your Visa card to check if it is enrolled with Verified by Visa
3. Enter your password to confirm your identity and payment is all done in a flash.
It is this simple.
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Q. Can I register with my existing Visa card or do I need to apply for a new one?
A. You can register any Visa card in Verified by Visa as long as the financial institution that issued your card offers this service. The majority of major financial institutions now offer Verified by Visa services.
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Q. Can I register more than one Visa card?
A. Yes, you can register all of your Visa cards as long as your Visa card issuer offers Verified by Visa.
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Q. How do I register my Visa card?
A. You need to register for the service through the financial institution that issued your Visa card. You can check on their website or contact a member of their staff for more information.
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Q. How do I know if my Visa card issuer offers Verified by Visa?
A. Please check with your card issuer, visit your local Visa website or go to www.visa-asia.com/verified for the latest list of financial institutions that participate in Verified by Visa.
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Q. My spouse and I both have the same card number. How does Verified by Visa work for the two of us?
A. You can each register separately and create your own passwords. Please note that once a Visa account is registered with Verified by Visa, all cardholders will need to register and create their own passwords to shop at participating online stores.
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Q. Can I register my non-Visa payment cards with Verified by Visa?
A. Check with your individual financial institution.
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Q. After I register, how long does it take for Verified by Visa to become active in my card?
A. The added protection of Verified by Visa is available as soon as your financial institution confirms that your registration is successful. You may begin shopping at participating stores immediately. For a full list of merchants that participate in Verified by Visa, please visit your local Visa website or www.visa-asia.com/verified. You will also find a Verified by Visa online shopping demo at these websites.
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Q. Do I need any special equipment or software on my computer?
A. All you need is an Internet connection and Internet Explorer, Netscape or AOL browser software version 4.0 or above.To find out if your browser is compatible, go to the “Help” menu in the upper right of your browser and select the “About” option. It should tell you what version is installed on your computer.
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Q. What is a Personal Assurance Message?
A. When you register for Verified by Visa, you may be asked to create a Personal Assurance Message. When you pay online, always look for this Personal Assurance Message to ensure that it is your card issuer that is authenticating you.
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Q. What if I forget my password?
A. If you forget your password, you may be provided with a hint to help you remember it, or you may need to contact the customer service staff of the financial institution that issued your Visa card to reset your password. Check with your Visa card issuer for more details.
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Q. If I suspect someone has stolen my password or used it to make fraudulent purchases, what should I do?
A. Contact your Visa card issuer immediately.
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Q. Can I get the benefit of Verified by Visa security at online stores that are not participating in the service?
A. Unfortunately not. However, most major online stores do participate in the service. In the meantime, if an online store you trust is not yet participating, use common sense and follow the safe shopping tips on your local Visa website or at www.visa-asia.com/verified.
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Q. I have Internet access on my mobile phone, can I use Verified by Visa through it?
A. While Verified by Visa can be used over mobile devices with connections to the Internet, only some Visa card issuers are offering this service at the present time. Please check directly with your Visa card issuer.
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Q. What should I do if I suspect myself of disclosing my personal and account related information to a fraudulent site?
A. Please report this by sending an email to ReportEmailFraud@visa.com.
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