ANZ

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Community

Research into financial exclusion
Community Development Finance

Financial exclusion is a very real issue in Australia, and research carried out for ANZ by Chant Link and Associates in 2005 shows:

  • Around 120,000 people, or 0.8% of Australia’s adult population, could be considered totally excluded with no ownership of financial products.
  • Around six per cent of adults have minimal financial access, owning only a transaction account.
  • Risk factors influencing financial exclusion include unemployment, poverty, disability or long-term illness and low education levels.
  • Factors causing long-term financial exclusion include financial illiteracy, learned dysfunctional credit or savings behaviour and intergenerational exclusion.
  • Special factors affect Indigenous Australians who are the only ethnic group in Australia consistently associated with financial exclusion.
Find out what action ANZ is taking in response to these findings

Find out more:

ANZ’s response to community consultation paper (November 2004) (PDF, 650kb)
ANZ’s community development finance discussion paper (May 2004) (PDF, 228kb)
Summary presentation on the financial exclusion research (PDF, 4.7mb)
Full report on financial exclusion in Australia (PDF, 3.1mb)
Quantitative report on financial exclusion (PDF, 592kb)

"Our research indicates low-income consumers need, from time to time, to borrow money to pay for such essential items as utility bills, car registration, children's clothing or food. Unfortunately, they have been forced to use payday lenders and other fringe credit lenders who charge rates as high as 1300% per annum. These initiatives by ANZ will allow low-income consumers to borrow money in the mainstream credit market in a sustainable and non-exploitative way."

Chris Field
Executive Director, Consumer Law Centre

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