Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
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Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
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When you get a credit card with us, you can rest assured that there is a wide range of security measures in place to protect your card. It’s a bit like having a guard dog for your credit card, minus the fleas. Read on to find out more.
If we identify any unusual transactions, we’ll contact you to help protect your money.
Provided you didn’t contribute to the loss, notified us promptly of the fraudulent activity and complied with the product T&Cs.disclaimer
An embedded card microchip makes it harder for your card to be fraudulently copied.
We have round-the-clock credit card security provided by ANZ Falcon™ to help protect your credit card. If we identify any transactions as possibly suspect or unusual, we’ll try to get in touch with you to make sure it’s actually one of your transactions.
If we can’t get hold of you, we might make a decision to block the account until you can confirm the transaction. This means your credit or debit card could be declined by a merchant overseas when you know that there are funds available because ANZ Falcon™ has detected overseas transactions which are not consistent with the normal pattern on your account.
If you suffer a loss as a result of a fraudulent transaction on your ANZ credit card, we’ll credit your account with the amount of the loss, as long as you:
Our fraud protection team is available 24/7. If you notice any unusual activity on your cards, please contact us immediately.
If you’re travelling overseas, we highly recommend you let us know before you travel. This helps us anticipate an increase in overseas purchases and avoid any unnecessary blocks on your card during this period. If you notify us online and your plans change, you can update your travel details online too.
Our credit cards have embedded security microchips that make it more difficult for credit card details to be fraudulently copied. When a chip card is used at the point of sale, the transaction message sent by the chip card to authorise the transaction does not contain any data that can be used to counterfeit a chip or conduct an unauthorised chip transaction reusing the data from a previous transaction.
If you’re shopping online, these free services give you extra protection against unauthorised use of your card at participating online merchants. Then you just have to follow the instructions!
Find out more about Visa Secure (formerly known as Verified by Visa).
You can set or change your card PIN on eligible ANZ cards in the ANZ App and ANZ Internet Banking.
We've put together some helpful tips for looking after your credit cards and to help you stay money-smart during your travels.
ANZ App users can block and unblock your card anytime. This action will stop anyone using your card until it turns up or you’ve reported it to us as lost or stolen.
Report a missing card online or call us right away.
™ ANZ Falcon is a trademark of Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Falcon is a trademark of Fair Isaac Corporation.
Refer to the Electronic Banking Conditions of Use contained in your product terms and conditions (PDF).
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