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Our Performance1

ANZ has identified a number of indicators to measure our corporate responsibility performance. This chart includes a selection of these indicators - globally and for our Australian and New Zealand businesses.

2007 2006 2005 2004
Financial Indicator
Net profit ($m) 4,180 3,688 3,175 2,815
Cash earnings per share (cents)2 210.3 194.5 171.8 161.1
Cost to income ratio (%)2 44.8 45.6 46.6 45.3
Dividend per share (cents) 136 125 110 101
Total shareholder return (%) 15.6 17.1 32.6 17.0
Customers Indicator
AUST - Number of branches
(including agencies)3		 819 785 760 746
AUST - Number of ATMs 2,287 1,887 1,557 1,240
AUST - Retail customer satisfaction (%)
(Source: Roy Morgan Research - Main Financial Institution)		 77.2 75.5 76.6 73.5
NZ - Number of branches 312 309 307 303
NZ - Number of ATMs 745 705 - -
NZ - Retail customer satisfaction - National Bank (%)
(Source: AC Neilsen)		 72 71 73 73
NZ - Retail customer satisfaction - ANZ (%)
(Source: AC Neilsen)		 64 59 59 54
People Indicator
Permanent and temporary employees (FTE) 34,353 32,256 30,976 28,755
Total employee headcount 37,037 35,544 34,380 32,274
Employee engagement (%)
(ANZ Culture and Engagement Survey)		 64 60 - 60
AUST - Women in executive management positions (%) 25 22 19 17
NZ - Women in executive management positions (%) 13 12 - -
Community4 Indicator
Total value of contributions ($m) 17.8 13.8 8.3 6.6
Financial literacy and inclusion ($m) 4.7 4.4 2.4 -
Volunteering time (hours) 73,098 50,735 24,934 7,337
Environment Indicator
AUST - GHG emissions (tonnes CO2-e) 169,145 174,814 166,001 -
AUST - Total energy consumed (MWh)5 148,617 141,890 139,128 -
NZ - GHG emissions (tonnes CO2-e) 6 13,138 13,014 - -
NZ - Total energy consumed (MWh) 56,674 56,909 - -
NZ - Renewable electricity (%) 65 65 - -
  1. As at 30 September 2007, figures are global unless otherwise stated and figures expressed in millions of dollars have been rounded.
  2. Adjusted for non-core items (including significant items, ANZ National Bank incremental integration costs and non-core income arising from the use of derivatives in economic hedges and fair value through profit and loss)
  3. Numbers have been restated to include agencies.
  4. Community indicators represent global operations in 2007, Australian and New Zealand operations in 2006, and Australia only in 2005 and 2004.
  5. The 2005 and 2006 energy detail for ANZ Australia has been updated to exclude a non-ANZ tenant located within one of our buildings in Perth.
  6. The GHG data for ANZ New Zealand 2006 has been updated with a corrected renewable energy conversion rate.