Banking is one of the most heavily technology dependant industries in the world. Technology plays a key role in driving efficiency, creating sources of competitive advantage and enabling ANZ to deliver on its aspiration to become a super regional bank.
ANZ has established a new focus on technology including prioritising the delivery of new key systems. For example, a new low-cost, multi-currency banking platform in Asia, mobile phone banking in Australia and the development of a new cash management platform.
Efficiency is critical to ensure ANZ operates at low cost and delivers timely services to customers. For example, consolidating operations has allowed resources to be more effectively shared across common business processes resulting in a 15% improvement in productivity in Australia, New Zealand and India. Process re-engineering through Lean Six Sigma is also realising significant value.
Approximately 2,700 staff now work in technology and operations at ANZ’s facility in Bangalore, India, providing an increasingly important source of talent and efficiency for the Group.
ANZ is also delivering efficient and sustainable property solutions. This includes new and refurbished retail branches and ANZ’s new head office on the Yarra River in Melbourne which will accommodate over 6,000 staff. The building will have a 6-star Green Star rating, one of only a handful of commercial buildings to have the low environmental footprint rating.
