|
ANZ will use the results of the financial literacy research studies to improve our own operations, business practices and to enhance its existing financial literacy programs. Over the next three years, $3 million will be spent on programs to help improve financial literacy and inclusion, particularly among the most vulnerable sections of the community.
Our financial literacy commitments include:
- Updating the research in 2007 to provide an ongoing measurement of financial literacy.
- Integrating the learnings from the survey into our business operations. This includes a new responsible lending code; initiatives to improve overall communication with customers and training for contact centre staff to assist customers who may need assistance to better manage credit.
- Continuing to invest in community programs in partnership with community organisations aimed at improving financial literacy, particularly among the most vulnerable and disadvantaged groups in society.
|