ANZ

The ANZ website contains the following categories:

The About ANZ category contains the following sections:

Community

What ANZ will do

We identify in our Report (PDF, 270kb) five things we can work on immediately to improve the rate of home ownership among Indigenous Australians:

  1. Improve our interactions with Indigenous customers

    We will build into our business processes the means to better welcome, understand and meet the needs of Indigenous customers.

    This includes making available to our staff cultural awareness programs that result in more effective and efficient interactions with Indigenous customers. We will also continue recruiting more Indigenous staff so that we are more representative of the communities we serve.



  2. Facilitate more home loans and extend full service banking

    ANZ will actively seek relationships with existing specialist providers of Indigenous home loans to:

    • accept referrals from existing providers of home loans of customers who are looking to move their loan to a mainstream institution

    • establish full service banking relationships for Indigenous customers of existing providers when they transition to mainstream banking. This will be achieved through tailored service to offer a greater variety of products such as saving and investments, insurance and business products

    We will also participate and support Indigenous Business Australia to help customers wishing to refinance, invest or seek business finance.



  3. Help improve the capacity of Indigenous customers

    ANZ will offer a dedicated financial literacy module on home ownership through our MoneyBusiness and MoneyMinded financial literacy programs.

    We will also make available in branches a simple step-by-step guide to Indigenous home ownership with information on borrowing funds and buying and maintaining a home.



  4. Work with employers of Indigenous people

    We will work with employers of large numbers of Indigenous people – such as in the mining industry - to provide opportunities to improve employees’ financial literacy and access to banking services.



  5. Continue learning

    ANZ will continue to seek new information and solutions on the topic of Indigenous home ownership through our involvement in industry and community forums such as the Indigenous Financial Services Network (IFSN)



Read a summary of the Report (PDF, 270kb)

We will report on our progress against these actions, through our regular stakeholder bulletin and our interim and annual Corporate Responsibility Reports.

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