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Employee engagement is the extent to which staff are willing to be advocates for their business, are committed to staying with their employer, and are motivated to contribute their best to the organisation they work for every day.
Global human resources firm, Hewitt Associates, estimates that every 'engaged' employee is worth about $5,000 each year in additional profit. Its research shows that companies that score 60% or higher have an average five-year shareholder return of 20.2%.
 
ANZ's annual Engagement and Culture Survey measures our progress towards engaging our people and building a values-driven culture at ANZ. The Survey is conducted with Hewitt Associates and Cultural Transformation Tools and provides an opportunity for all ANZ employees to have their say. The results give us insight into our employees' views on what it's like to work at ANZ, as well as issues ranging from leadership to corporate responsibility to individual opportunities for career development and progression.
Since 2003, we have also participated in the Hewitt Best Employers Study, also conducted by Hewitt Associates. The Study is the largest employee research project and market practice audit in the Australian and New Zealand markets. At the 2006/07 Hewitt Best Employers awards ceremony, ANZ was presented with a special award for 'consistently driving engagement in the business', which was a commendation for our long-term commitment to large scale cultural change and commitment to taking action on employee engagement.
Almost 32,000 employees participated in this year's Survey. Our engagement score increased from 60% in 2006 to 64% in 2007. Our engagement score is well above the benchmark for Australian financial services organisations (58%) and close to Hewitt Associates' Global High Performance benchmark.
The results demonstrate our strong customer focus right across the organisation. Our top four values were identified as customer satisfaction, customer focus, profit and community involvement.
Some of the key results include:
- This organisation takes its societal responsibilities seriously - 75%
- This organisation takes its environmental responsibilities seriously - 65%
- We are making a positive difference in the community - 70%
- I value the opportunity this organisation provides for me to make a personal contribution to my community - 71%
- People in this organisation take corrective action if standards of behaviour fall below the levels set by our business principles and values - 62%
- People in this organisation maintain high standards of ethics and integrity - 69%.
The Engagement and Culture Survey results help to identify specific actions that can be taken both at an organisation-wide and local level to address opportunities and issues that are impacting ANZ's engagement and culture, and subsequently, employees' experience at work.
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