Here are some of our major achievements in living our values in 2006:
- The continued highest customer satisfaction of any major bank in Australia, according to the Roy Morgan Finance Monitor.
- Our Australian Call Centre was recognised as the best call centre in Australia for a third year in a row, by the International Customer Service Professionals.
- Our branch network was awarded an Australian Service Excellence Award from the Customer Service Institute of Australia.
- ANZ won the Special Award for Impact in the Community in the 2006 Prime Ministers Award for Excellence in Community Business Partnerships.
- Accessibility: We improved the accessibility of our services by opening our call centre 24 hours a day, seven days a week, adding more than 300 new Automatic Teller Machines (ATMs) throughout Australia and opening 25 new branches.
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