"Putting our customers first" goals for 2007:
- Continue to improve our customer satisfaction score and match the performance of community and regional banks.
- Meet or exceed the performance standards set out in our Customer Charter.
- Continue to expand our branch and ATM network particularly in high growth areas.
- Look at ways we can reduce financial difficulty among ANZ customers, with further responsible lending practices and by encouraging responsible consumer behaviour.
- We will continue to invest in innovative financial literacy and inclusion programs, particularly for the most vulnerable groups in society.
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