Internet Banking
Frequently Asked Questions and Answers
Please select the topic that your questions relate to:
Opening, closing and linking accounts
Q. What is my Customer Registration Number (CRN)?
A. Your Customer Registration Number is your ANZ Credit Card number, your ANZ debit card number or a nine–digit number provided to you by an ANZ Customer Service Consultant at the time of registering for ANZ Phone Banking. If you do not know what your Customer Registration Number is, please call
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Q. How do I link additional ANZ accounts to ANZ Internet Banking?
A. You can link any ANZ accounts approved for use with ANZ Internet Banking in one of two ways. You can send a SecureMail from within ANZ Internet Banking, or you can call
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Q. Can I view my ANZ V2 PLUS account with ANZ Internet Banking?
A. ANZ V2 PLUS accounts can be linked to your ANZ Internet Banking service. If you wish to view your account via ANZ Internet Banking, you need to visit the branch where your account is held and close your current V2 PLUS account and transfer the funds to a V2 PLUS account with direct banking facilities.
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Q. Can I open a new account via ANZ Internet Banking?
A. Due to security reasons you cannot open an account within ANZ Internet Banking, but you can open a new account via the ‘Apply Now’ link on the ANZ homepage.
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Q. Can I close an account via ANZ Internet Banking?
A. The Internet Banking Service Team is not authorised to close an account on your behalf. You must sign an authority form, which is available at any ANZ branch. For more information about where your nearest branch is located, please use the ANZ Locate Us tool on the ANZ homepage.
Alternatively if you are not able to go into a branch, you can close your account by providing written and signed instructions to the branch where your account is held. You should include the account number of the account to be closed and details of the account that you would like any remaining funds to be credited to. A faxed copy or SecureMail request is not accepted as authority to close an account.
Once the branch receives your request, they will be able to close the account for you.
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Copyright Australia and New Zealand Banking Group Limited (ANZ) 100 Queen Street, Melbourne 3000, ABN 11 005 357 522, 1996-2008.
ANZ's colour blue is a trade mark of ANZ. Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you.
ANZ recommends you read the Product Disclosure Statement and the Financial Services Guide before acquiring the product.