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Stakeholder Engagement

ANZ's approach to stakeholder engagement reflects our long-term aim to create relationships of trust, integrity and mutual respect with all of our stakeholders.

Our Stakeholder Engagement Principles, developed in 2005, support the AA1000 Assurance Standard. By consulting widely we are able to consider a broad range of perspectives, develop policies that balance competing needs and interests of stakeholders and foster strong partnerships to achieve shared goals.

In 2007 we held specific forums for our People, Community and Environment stakeholders.

Our People Forum focused on work-life balance for employees. It explored opportunities for the workplace to become more adaptable to people's changing needs, particularly those with caring responsibilities. Participants, including representatives from the Finance Sector Union, government agencies, educational institutions and recruitment organisations also provided feedback on ANZ's draft People Charter which will be launched in 2008.

The Community Forum was attended by our community partners including not-for-profit organisations, State and Federal government departments and consumer advocacy groups. It focused on the topic of community business partnerships and discussed issues such as program targets and evaluation; increasing the scale of our programs; and differences in philosophy, language and cultures between corporate and community organisations.

A Community Forum was also held in New Zealand with our community partners and national bodies representing not-for-profit and volunteering groups. The forum focused on community leadership, successful partnerships and overcoming barriers to working together.

The Environment Forum was attended by a number of environmental organisations, expert consultants and suppliers. It explored topics such as the meaning of carbon neutrality; the need to focus on reductions in energy use; ANZ's Environment Charter and targets; our new building in Melbourne's Docklands; and how ANZ might approach emerging issues such as the growing trend of staff working from home.

Many of the issues discussed in the forums are covered in more detail in this report.

Additional specific stakeholder engagement activities in 2007 included a review of our Environment Charter; the development of our Reconciliation Action Plan; new policies to ease the burden of exception fees for low-income earners; and a review of how we support customers facing financial hardship.

We also contribute to public policy-making process through regular engagement with regulators and governments. Our CEO formally meets with political and regulatory leaders twice a year. Some of our key contributions in the past year included submissions to:

  • The Prime Ministerial Task Group on Emissions Trading
  • The Productivity Commission's Review of Australia's Consumer Policy Framework
  • The House of Representatives Economics Committee's Inquiry into Home Lending
  • The Australian Law Reform Commission's Inquiry into Australia's Credit Reporting System.

Our submissions, together with outcomes of our engagement processes are shared with our stakeholders via our interim and annual Corporate Responsibility Reports, our monthly 'What's the difference?' newsletter and our corporate responsibility website.

ANZ Stakeholder Engagement Principles

  • > Congruence
  • > Consultative
  • > Collaborative
  • > Creative
  • > Communicate
  • > Committment