Our focus on employee engagement and culture has helped us to create a strategic competitive advantage for ANZ.
|WHERE WE'VE BEEN 1999-2006||KEY ACHIEVEMENTS 2007||FUTURE PRIORITIES
The passion of our people is extremely important to our business. We understand that the workforce is changing and people have different career goals. Our people policies and programs are embracing changes in the diversity of employees and preferred working arrangements and these initiatives are helping us manage our workforce into the future.
The ANZ People Charter was developed this year and will be launched in 2008. The Charter acknowledges that ANZ is its people and they are responsible for the customer satisfaction, energy and innovation that enables the bank to grow and prosper. The Charter includes a series of public commitments to our employees. Specific performance indicators have also been designed to help determine whether we have met our commitments.
The Charter features the themes of values, opportunities, recognition and performance. Its performance standards include having the lowest levels of voluntary staff turnover in the industry, ensuring every employee has a professional development plan and increasing the use of flexible working practices across ANZ.
It also focuses attention on some of our most challenging people issues. During the past year, for instance, we have sought to improve our organisational culture and employee engagement, improve opportunities for women to develop their careers at the senior levels within the company, help our employees to achieve better work-life balance and minimise the impact of offshoring on our employees.
|NUMBER OF ANZ EMPLOYEES (HEADCOUNT)|
|UK & Europe||204||226||226||277|
|Middle East & South Asia (includes India)||1,595||1,247||664||495|