Corporate Responsibility Report 2007

Our focus on employee engagement and culture has helped us to create a strategic competitive advantage for ANZ.

WHERE WE'VE BEEN 1999-2006	KEY ACHIEVEMENTS 2007	FUTURE PRIORITIES
Employees describe culture as 'bureaucracy', hierarchical', 'long hours' and 'risk averse' in 2000 Culture program begins in 2000 and 26,000 employees complete Breakout workshops by 2006 Staff satisfaction moves from 49% in 1999 to 85% in 2004 Australian LTIFR decreases from 9.5 in 2001 to 3.8 in 2006	Employee engagement reaches 64% Employees describe cultural values as 'customer satisfaction', 'customer focus', 'profit' and 'community involvement' LTIFR reduces by a further 20% Women in management positions gradually increasing	Access the talents of our increasingly global workforce Build on the Breakout program's success for sharpening business performance Continued focus on women in management Improve staff usage of flexible working arrangements

The passion of our people is extremely important to our business. We understand that the workforce is changing and people have different career goals. Our people policies and programs are embracing changes in the diversity of employees and preferred working arrangements and these initiatives are helping us manage our workforce into the future.

The ANZ People Charter was developed this year and will be launched in 2008. The Charter acknowledges that ANZ is its people and they are responsible for the customer satisfaction, energy and innovation that enables the bank to grow and prosper. The Charter includes a series of public commitments to our employees. Specific performance indicators have also been designed to help determine whether we have met our commitments.

The Charter features the themes of values, opportunities, recognition and performance. Its performance standards include having the lowest levels of voluntary staff turnover in the industry, ensuring every employee has a professional development plan and increasing the use of flexible working practices across ANZ.

It also focuses attention on some of our most challenging people issues. During the past year, for instance, we have sought to improve our organisational culture and employee engagement, improve opportunities for women to develop their careers at the senior levels within the company, help our employees to achieve better work-life balance and minimise the impact of offshoring on our employees.

NUMBER OF ANZ EMPLOYEES (HEADCOUNT)
COUNTRY	2007	2006	2005	2004
Australia	21,772	21,012	20,542	19,229
New Zealand	10,102	10,292	10,329	9,672
Asia	1,307	901	833	686
Pacific	1,971	1,780	1,696	1,638
UK & Europe	204	226	226	277
Americas	86	86	90	277
Middle East & South Asia (includes India)	1,595	1,247	664	495
Total	37,037	35,544	34,380	32,274