Our results 2006 investor snapshot

Customers

  • Continued to lead the other three major banks in customer satisfaction
  • Number 1 lead bank for Institutional clients in Australia and New Zealand
  • Awarded the Best Call Centre in Australia for the third year in a row
  • In 2006, for the first time, we opened over a million new accounts in Australia

Community

  • Received the Prime Minister's Award for Excellence in Community Business Partnership for Impact on a Community
  • We offer staff members eight hours of volunteer leave each year. This year 24% of Australian and New Zealand staff logged 50,735 hours of volunteering activity as part of our ANZ Volunteers program
  • ANZ Community Giving program matches staff contributions up to $1000. 10.6% of employees donated money as part of our Community Giving program. This year their contributions were matched dollar-for-dollar by ANZ, with total contributions of $833,000

Staff

  • Most engaged staff amongst major Australian companies – 60%
  • Lost-time injury frequency rate down to 3.8 injuries per million hours worked, a 10% reduction since 2005
  • Named the Leading Organisation for the Advancement of Women in Australia among organisations with more than 500 employees
  • Our 'My Difference Survey' provided our first-ever demographic snapshot of our people

Shareholders

  • Our net profit attributable to shareholders of the company was $3,688m, and our Cash Earnings Per Share was up 13.2%
  • The total dividend for 2006 was 125 cents, up 13.6%
  • Total return for shareholders over the past 12 months, which includes growth in the share price and dividends received, was 17.1%
  • The market value of ANZ reached $50 billion for the first time, before finishing the year at $49 billion