Annual Report Contents Page Our future, Chairman and CEO report
Chairman Charles Goode and CEO John McFarlane

The major Australian bank that truly differentiates itself in the eyes of shareholders, customers, employees, and its various communities, will have a major competitive advantage. We are confident ANZ is poised to be that bank.

It has been another year of achievement for ANZ in 2006. Our shareholders have benefited, as have our customers, our people and the community.

Over the past decade we have become a very different bank by dramatically changing our financial performance; improving our productivity and returns; and regaining the respect of our shareholders. With these basics in place, we increased our focus on our customers, our people and our communities. We recognised that if we were to fully satisfy our customers then we needed our people to have the right mindset, capabilities and attitude.

Today we are in a very good space, but we need to accelerate the differences by:

  • Expanding our market position in Australia, New Zealand, Asia and the Pacific. We have gone against the trend and added 5,000 people over the last four years. This gives us the foundation to create higher revenue growth going forward.
  • Increasing the top end of our revenue growth target from 9% to 10%. We will continue to aim for cost growth lower than our revenue growth, as we head towards a 40% cost to income ratio.
  • Ensuring that each of our businesses can clearly answer the question "why should someone bank with us, and not one of our competitors?". This is one of the most important questions we face.

We believe ANZ is at a flexing point; we're on the verge of something great. We are satisfying our shareholders and customers. The communities in which we operate hold us in increasing regard. Our people regard us as the best organisation to work for in financial services.



That's why now our major objective is to build on the strong foundation we have created and be a very different bank. The major Australian bank that truly differentiates itself –in the eyes of shareholders, customers, employees, and its various communities–will have a major competitive advantage. We are confident ANZ is poised to be that bank.