Personal is responsible for serving consumer and small business customers across Australia, through our network of 781 branches, our Australian-based call centre, and our network of specialist sales staff. Seven specialist business units comprise the Personal Division:
Mortgages is the largest business unit within Personal and is responsible for our residential mortgage products.
Consumer Finance provides credit cards and personal loans to retail customers as well as managing our ATM and Merchant Payments businesses.
Banking Products is responsible for transaction banking (such as passbook and overdraft accounts) and savings products (including Progress Saver, Term Deposits, V2+ and Cash Management accounts).
Investment and Insurance Products (I&I) comprises several related businesses including ANZ Financial Planning, Margin Lending, our E*TRADE partnership, ANZ Trustees, Insurance Products, and our relationship with INGA.
Regional, Rural, and Small Business Banking looks after the needs of ANZ customers in rural and regional Australia and provides services for around 190,000 small business customers through a network of specialists based in our branch network and on the phone.
Esanda is one of Australia's largest asset-based finance companies and the leading provider of vehicle and equipment finance solutions.
Pacific provides a full range of banking services to consumer and corporate customers across eleven countries.