When we open a new branch like this one in Diamond Creek, Victoria, we celebrate with the local community.

A very different bank needs to think differently about customers. With a focus on convenience and simplicity, we want to make our customers feel welcome, in whatever way they want to deal with us. This year ANZ opened 26 new branches and installed 343 new ATMs across Australia. We were the first bank to have our call centre open to customers 24 hours a day, 7 days a week, and we have extended opening hours in major shopping centres across Australia.