Q. What is the ANZ acquisition about?
A. In August 2009, ANZ announced that it would be acquiring selected businesses in Asia belonging to The Royal Bank of Scotland Group (RBS). The acquisition included RBS retail, wealth and commercial business in Taiwan, Singapore, Indonesia and Hong Kong, and the institutional businesses in Taiwan, Philippines and Vietnam. RBS and ANZ have now completed the transfer of the retail, wealth and commercial businesses in Hong Kong.
If you were previously a customer of RBS in Hong Kong you would have received a letter from RBS recently advising you of the transfer of your accounts to ANZ.
Q. When did the transfer take place?
A. The transfer in Hong Kong took place on the 20 March 2010.
Q. Why should I transfer to ANZ?
A. ANZ is one of the world's 30 largest banks1 and was recently rated among the world's safest banks2. We are committed to growing our business in Hong Kong and in Asia.
We have a very clear ambition to be a 'super regional' bank and we are investing for growth in Asia, across all our key markets.
Q. Can you give me more information about ANZ?
A. We have put together some quick facts and figures about ANZ for you. You can also find out more about ANZ by visiting anz.com/hongkong.
Q. How has this transfer affected me?
A.
Retail banking customers
You can continue to use and operate your accounts in the same way, and access the ATMs and branches as you currently do. If you have a Relationship Manager, he / she will continue to be your Relationship Manager.
If you were a Royal Preferred Banking customers, you will have moved across to ANZ Signature Priority Banking. Your accounts will remain the same, although the bank code will change, so you should update the relevant payers and payees in accordance with information we provided to you earlier.
Commercial customers
The products and services for transferring commercial customers will to be serviced by ANZ. Changes to account numbers and bank codes have been advised to customers. If you are a commercial customer with ANZ you should update the relevant payers and payees in accordance with information we provided to you earlier.
Q. Did I have to pay costs for this transfer?
A. You did not have to pay for this transfer. ANZ and RBS has worked together to transfer all your banking arrangements with minimal disruption to you.
Q. What has been transferred?
A. All your on-going banking arrangements - including your accounts and any loans - have been transferred to ANZ.
Q. Who do I approach about an existing complaint/dispute with RBS?
A. RBS remains committed to resolving any existing complaints you may have in connection with the provision of banking services by RBS to you prior to the completion of the transfer to ANZ. A dedicated point of contact has been established to ensure that your existing complaints will continue to be dealt with and resolved in an efficient manner. If you have any queries in relation to your complaints, you can contact the RBS Customer Service Hotline on +852 2700 5573.
Q. Does ANZ offer the same products and services that I previously had with RBS?
A. ANZ will continue to support the products and services you previously had with RBS at the time of the transfer. You can continue to access these services through the same branches and in many instances, deal with the same staff. There will however be some changes to the list of new products available at ANZ, please speak to your Relationship Manager for further details or visit our website at anz.com/hongkong.
Q. How can I find out more about ANZ's products and services?
A. You can find more information about our range of products and services by visiting anz.com/hongkong.
1 By market capitalisation at October 2009.
2 AA long-term credit rating, Standard & Poors, as at September 2009. ANZ ranked number 15 on the "World's 50 Safest Banks", Global Finance magazine, 2009.
© Australia and New Zealand Banking Group Limited (ANZ) 2012 ABN 11 005 357 522. ANZ's colour blue is a trade mark of ANZ.
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