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ANZ eGate Frequently Asked Questions

 

ANZ eGate for Merchants

Q. How long does it take to process a transaction?
Q. Can I still use ANZ eGate if I donít have an ANZ account?
Q. When will funds settle to my account?
Q. Does ANZ eGate support multi-currency processing?
Q. How secure is ANZ eGate?
Q. How do I process refunds?
Q. What if I forget my password for the Merchant Administration System?
Q. What reports does ANZ eGate provide?

 

ANZ eGateģ for Developers

Q. What are the site security requirements?
Q. What are the minimum browser requirements for accessing the Merchant Administration System (MAS)?
Q. How do I set-up ANZ eGate?
Q. What implementation options are available for ANZ eGate?
Q. How is the ANZ eGate database protected from unauthorised usage and access?
Q. Does ANZ eGate provide shopping cart software and web hosting services?
Q. How can I find out more information?
 

Q. How long does it take to process a transaction?
A. Transaction processing using ANZ eGate will take a matter of seconds. There are several variables that will impact your transaction speed, including the speed of your Internet connection, your network environment and any congestion on the web.
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Q. Can I still use ANZ eGate if I donít have an ANZ account?
A. Yes. The only impact is that if we are forwarding proceeds of purchase transactions to non-ANZ accounts funds can take an extra 24 to 48 hours to settle to the account.
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Q. When will funds settle to my account?
A. Settlement occurs daily at 6pm EST. Funds will appear in ANZ accounts the next day, while all other accounts may take an additional 24 to 48 hours.
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Q. Does ANZ eGate support multi-currency processing?
A. ANZ eGate has the ability to accept worldwide cards, although all transactions are processed and settled in Australian dollars.
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Q. How secure is ANZ eGate?
A. There are several mechanisms integrated into the ANZ eGate platform to protect against security breaches. Transaction information is stored on the ANZ eGate database and the Merchant Administration System is password protected and user privileges are managed by your administrator.
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Q. How do I process refunds?
A. Refunds can be processed by accessing the Merchant Administration System.
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Q. What if I forget my password for the Merchant Administration System?
A. If you have forgotten your password and you are the Merchant Administrator, then you will need to contact the ANZ eGate Help Desk on 1800 039 025 and ANZ will be able to reset it for you. However, if you are a Non-Administrator, then you will need to contact your own Merchant Administrator to get them to reset your password.
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Q. What reports does ANZ eGate provide?
A. Online reporting has the ability to download daily transaction reports into CSV format.
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Q. What are the site security requirements?
A. ANZ requires it's Internet merchants to comply with certain website security standards, where they wish to implement the Merchant Hosted solution.

One of these standards concerns the transmission of credit card details that must be secured by 128-bit SSL encryption. As part of the application process, Internet merchants need to complete a Secure Internet Site Declaration form. This allows ANZ to assess the merchant's security capabilities and if required, recommend the appropriate ANZ eGate implementation option.
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Q. What are the minimum browser requirements for accessing the Merchant Administration System (MAS)?
A. As a minimum, merchants will need to use Internet Explorer 5.0 or Netscape Navigator 6.0 to be able to access the ANZ eGate Merchant Administration System. We recommend that merchants use the latest version of Internet Explorer to take advantage of the latest features offered by IE and to help ensure compatibility with future upgrades to ANZ eGate.
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Q. How do I set-up ANZ eGate?
A. If you have been contracted by your client to implement ANZ eGate, your client will need to be approved with an ANZ eGate Merchant Facility before you can commence implementation. Merchants can apply for ANZ eGate by contacting ANZís Merchant Payment Solutions team on 1300 366 988.

Once your client has been approved, you can download the development kits. and use their test details to commence testing and development.

If you have not yet been requested by a client to implement ANZ eGate but would like to evaluate the service, please download the development kit and email the ANZ eGate Help Desk team at anzegate@anz.com for test details. Be sure to include whether you wish to use the Merchant Hosted or Bank Hosted model and Payment Client or Virtual Payment Client (clientless connection).
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Q. What implementation options are available for ANZ eGate?
A. There are two different implementation options for ANZ eGate.

Bank Hosted where a merchant re-directs the purchaser to a secure payment page hosted by ANZ eGate to submit their credit card details. This method may be considered more secure than the Merchant Hosted option, as you are not exposed to the risk of credit card details being stored on your site

Merchant Hosted is where you have a secure page hosted on your server so that the buyer submits all transaction details including their credit card details to your server that then communicates directly to the bank and receives the approval/decline response. This method also suits IVR and Call Centre systems.
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Q. How is the ANZ eGate database protected from unauthorised usage and access?
A. Access to the ANZ eGate database is via the Merchant Administration System (MAS) that is password protected from unauthorised use. Merchants can also control access privileges for each individual user who has access to the MAS. For example, merchants can choose who has access to reports, who can make manual charges and refunds, and can create further users. All credit card details displayed in reports are truncated to protect them from unauthorised use. The database itself is protected from the external network by bank standard firewall security and is protected from unauthorised internal access by stringent security protocols.
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Q. Does ANZ eGate provide shopping cart software and web hosting services?
A. No. ANZ eGate is specifically an Internet based payments gateway which enables merchants to process credit card payments via their website, Call Centre or IVR system. You may wish to use shopping cart software, however its implementation is not supported by the ANZ eGate Help Desk.
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Q. How can I find out more information?
A.

Australian Customers:

dotTelephone: 1800 039 025 (select option 2) between the hours of 8am to 5pm, AEST, Monday to Friday.
arrowANZ eCommerce Support

New Zealand Customers:

dotTelephone: 0800 338 767 (select option 2) between the hours of 8am to 8pm, Monday to Friday.
arrowEmail ANZ eGate New Zealand

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