What is the ANZ Security Device?
It is important to ANZ that your account information and online transactions are protected at all times. The ANZ Security Device, and the single-use security code it generates, provides an added level of personal security.
How does the ANZ Security Device work?

Before you can use your ANZ Security Device you'll need to activate it by calling the ANZ Internet Banking Support Center on +1 684 633 1151.

Every 60 seconds, your ANZ Security Device will generate a random six-digit security code.  Each ANZ Security Device generates its own set of random codes, so that no two devices will show the same code at the same time.

After entering your User ID and password, you'll need to enter the most recent security device code displayed.

What do I do if I lose my ANZ Security Device?

You must immediately notify ANZ. You may call ANZ Internet Banking Support Center, 8am-5pm, Monday to Friday, excluding public holidays, on 633 1151 (call rates may apply for cell and payphones). International callers dial +1 684 633 1151 (international call rates may apply).

Remember, you have three attempts to enter your ANZ Internet Banking password and security code.

Is ANZ Internet Banking secure? What can I do to maximize security?

It is important to ANZ that your account information is protected, and as a result, a range of security measures are employed. These protection measures are to ensure that your password, account details and other sensitive information are not accessed by an unauthorized person.

For more information about how you protect your banking information, visit Protect Your Banking.

Can I allow other people to access my personal ANZ accounts using ANZ Internet Banking?
To protect your personal information and your money, you must not allow other people to access your personal ANZ accounts on ANZ Internet Banking using your User ID or your Security Device.
Can I allow my employees to access my business ANZ accounts using ANZ Internet Banking?

Business customers (i.e. the account holder is an entity), may authorize someone known to them, usually their employees, access to their ANZ Internet Banking linked accounts as an authorized user. The account holder must also nominate whether that person will be given 'value' or 'non value' access. 

  • Non-value access allows an authorized user to view information about the account holder's linked ANZ accounts on ANZ Internet Banking. Authorized users with non-value access cannot use ANZ Internet Banking to perform transactions on the account holder's ANZ linked accounts on ANZ Internet Banking;
  • Value access allows an authorized user to operate and transact on the account holder's linked ANZ accounts on ANZ Internet Banking in the same way that the account holder can. 

The account holder is responsible for the operation of the 
Account(s) by each authorized user, including proper use and storage of the authorized user's User ID, Password, Security Device and Security Device Code. The account holder is also responsible for ensuring that each Authorized User complies with all obligations and responsibilities imposed on the account holder and the authorized user under the ANZ Internet Banking Terms and Conditions.

Call the ANZ Internet Banking Support Center for more information. 

What happens if someone else discovers (or I think they have discovered) my password?

You should immediately:

  • Change your password. This is easily done by accessing the My Profile tab in ANZ Internet banking and selecting Change Password
  • Notify ANZ Internet Banking Support Center and check the transactions on your accounts.

Remember that passwords are case sensitive. We recommend that you input your password with the 'Caps Lock' off.

ANZ Internet Banking passwords must:

  • be between 8 to 16 characters long with no spaces
  • not easily be identifiable or based on easily accessible personal information (such as family, street names or birth dates)
  • include at least one letter and one number – ideally with both upper and lower case letters (For example PaSSwo1R2d).
What do I do if I forget my password or User ID?

For assistance, call the ANZ Internet Banking Support Center on 633 1151, 8.00am to 4.30pm Monday to Friday, excluding public holidays, (call rates may apply for cell and payphones). International callers (international call rates may apply) please call +1 684 633 1151.

Remember, you have three attempts to enter your ANZ Internet Banking password. If you forget your password, or enter the wrong one too many times your access will be disabled and you will need to call the ANZ Internet Banking Support Center on 633 1151 to restore your access.