Australia is ANZ’s largest market, serving approximately six million Retail and Commercial customers through a network of around 800 branches, 115 business centres, 2,700 ATMs and leading online and mobile banking applications.

In 2012, we announced five-year, $1.5 billion investment program, known as Banking on Australia, that will transform the way we do business to make banking easier and support our customers, our people and community to progress.

Led by Philip Chronican.

Products and Marketing

Products and Marketing supports the business by managing our product portfolio, Digital agenda and all marketing related activity from market research and analytics to campaigns and sponsorships.

Led by Matt Boss

Matt Ross

Matt Boss

Managing Director, Products and Marketing 

As Managing Director, Products & Marketing, Matt is responsible for ensuring we understand and respond to our customers’ needs by offering an optimal mix of banking solutions and benefits.

His portfolio encompasses credit cards, mortgages, personal loans and deposits, as well as market research, analytics, customer segmentation, sponsorships and driving our Digital agenda.

Matt joined ANZ from Bank of America Corporation, where he worked in a range of positions, in both the US and UK.

These roles include responsibilities spanning finance, product management and consumer segments. He played a pivotal role in moving Bank of America’s large and highly-matrixed consumer division from being product to segment-driven, and was responsible for a number of successful new product launches and redesigns.

Matt holds a Bachelor of Business Administration (Finance) from the University of Massachusetts Amherst.

Key dates

Oct 2012: Appointed Managing Director – Products & Marketing

2012: Appointed Senior Vice President, Checking & Debit Product Executive, Consumer Bank, Bank of America Corporation

2011: Appointed Senior Vice President, Credit Card Product, Marketing and Insurance Executive, Europe Card Services

2009: Appointed Senior Vice President, Mass Market Segment Product Executive

2007: Appointed Senior Vice President, National Growth Market Development Executive, Sales and Service Execution

2005: Appointed Senior Vice President, Performance Management Executive, Consumer Banking Finance

2003: Appointed Vice President, Home Equity Business Finance Officer, Consumer Real Estate Finance

Retail Distribution

Includes management of the extensive national branch network, call centre and specialist sales staff servicing retail customers.

Led by Mark Hand
Mark Hand

Mark Hand

Managing Director, Retail Distribution

Mark is responsible for key retail distribution channels including the Australian branch network and customer contact centre, servicing around five million customers.

Mark has been with ANZ for more than 24 years, including four years as Head of Audit for the Middle East and South Asia. Based in Mumbai, India, Mark was responsible for monitoring and reporting on ANZ risk exposures across 15 countries.

On returning to Australia, Mark was appointed Head of Credit and Operating Risk for SME Banking, before moving to the customer frontline, where he held senior roles including General Manager, Business Banking Manager segment.

Prior to his current role, Mark was General Manager, Regional Commercial Banking. He achieved significant profit growth and led the acquisition of Landmark Financial Services, taking ANZ to second place in the agribusiness farm gate market. He also extended ANZ’s small business banking proposition to regional Australia.

Mark is a CPA and holds a Bachelor of Business and a Masters of Business Administration from Deakin University. An alumnus of the Williamson Community Leadership Program, Mark is a strong advocate for ANZ development programs, regularly mentoring young and talented ANZ staff members.

Mark chairs the ANZ Staff Foundation and Australia Division Diversity Council, and is a member of the ANZ Diversity Council. Mark is also a member of the Diversity Council Australia board.

Key dates

August 2010: Appointed Managing Director, Retail Distribution, Australia

2008: General Manager, Regional Commercial Banking

2006: General Manager, Business Banking Manager segment

2005: State Manager, Business Banking Victoria & Tasmania

2002: District Manager, Business Banking, Melbourne CBD

2000: Head of Credit and Operating Risk, SME Banking

1996: Head of Audit, Middle East & South Asia (based in Mumbai, India)

1988: Joined ANZ - Group Audit

Updated December 2012

Corporate and Commercial Banking

Delivers customers solutions for the Corporate and Commercial market through dedicated managers focussing on Corporate Business, Small Business and Agri Business segments. It also includes Esanda Finance, one of Australia's leading asset finance companies.

Led by Mark Whelan

Mark Whelan

Mark Whelan

Managing Director, Corporate and Commercial 

Mark Whelan has been in banking for 26 years, and has vast experience in the Asian Market and Institutional banking.

Prior to joining Corporate and Commercial Banking he was Managing Director of ANZ’s Institutional, Commercial and Private Bank businesses based in Hong Kong.

Mark joined ANZ in November 2004 as Head of Sales, Markets, before taking on the role of Joint Managing Director, Markets, in 2005 and then Managing Director, Institutional Asia, in 2007.  

Prior to joining ANZ, Mark worked at Westpac where he held several senior roles including General Manager, Global Investor Sales, and General Manager, Institutional Banking, Victoria.  

Mark holds a Graduate Diploma in Taxation and a Diploma in Accounting from the Royal Melbourne Institute of Technology (RMIT).

Mark is a Fellow of the Certified Practicing Accountants (CPA) and a member of the Financial Treasury Association, the Australian Financial Markets Association and the Australian Institute of Company Directors.

Key dates  

February 2011: Appointed Managing Director, Commercial Banking Australia

November 2008: Appointed Managing Director, Asia, Europe & America, Institutional

October 2007: Appointed Managing Director, Institutional Asia

July 2005: Appointed Joint Managing Director, Markets

November 2004: Joined ANZ as Head of Sales, Markets

Other members of the Australia senior team include:

Jeremy Dean - General Manager, Australia Operations

Jeremy Dean

Jeremy Dean
General Manager, Australia Operations

Jeremy has over 28 years experience in both consumer and commercial banking. He joined ANZ Commercial Banking in August 2009 as General Manager, Business Banking.

Prior to joining Australia Operations in 2012, Jeremy was General Manager, Business Execution. In this role he was responsible for transforming the operating model across Commercial & Corporate Banking.

Starting his career as a Business Banker at Westpac in the early 80’s, he held a number of senior positions leading Westpac's Commercial & Regional Business Banking, Consumer Financial Services, Consumer Distribution and Consumer Products teams. Prior to joining ANZ, he led the Premium Business Banking Group within Institutional Banking at Westpac.

Throughout his career Jeremy has also worked at NAB, ASB Bank, American Express and Bank of New Zealand. He holds a Masters of Business Administration from Melbourne Business School.

Jeremy is a New Zealander and is married with two children.  

Key dates

October 2012: Appointed General Manager, Australia Operations

June 2012: Appointed General Manager, Business Execution

August 2009: Joined ANZ as General Manager, Business Banking

October 2008: Appointed Managing Director Premium Business Banking, Westpac Institutional Banking

May 2008: Appointed General Manager Commercial & Regional Business Banking, Westpac banking Corporation

December 2007: Acting Group Executive Consumer Financial Services, Westpac banking Corporation

2006: General Manager, Consumer Distribution and General Manager Consumer Products, Westpac Banking Corporation

2002 – 2006: National Australia Bank

  • Executive General Manager, Consumer Banking Products & Services/Chief Operating Officer Retail Banking Australia.
  • General Manager, Business Financial Services Australia.
  • General Manager, Channel & Process Optimisation.

1999 – 2002: General Manager, Direct Retailing and Channel Management and General Manager Cards Bank of New Zealand

1989: Joined ASB Bank LTD

1987: Joined American Express International

1984: Joining Westpac Banking Corporation

Nick Freeman – Chief Financial Officer, Australia

Nick Freeman CFO Aus

Nick Freeman

Chief Financial Officer

Nick Freeman is Chief Financial Officer Australia Division and joined the team in January 2013.

Nick is responsible for all aspects of financial management and business performance across the Division.

Prior to this role, Nick was Chief Financial Officer New Zealand and was responsible for Finance, Taxation, Treasury, Property, Sourcing and Internal Audit.

Nick joined ANZ in May 2007 as Chief Financial Officer Consumer Finance before moving to roles including Acting Chief Financial Officer Personal Division and Chief Financial Officer for Operations, Technology and Services based in Melbourne.

Nick has more than 20 years’ financial management experience including Chief Financial Officer roles for General Mills and Millers Retail, Group Treasurer of Qantas and general accounting roles at Shell. He has also spent time as an auditor for KPMG and consulted for Credit Suisse First Boston.

Nick holds a Bachelor of Commerce from the University of Melbourne, a Graduate Diploma in Management from Monash University, Melbourne, and is a chartered accountant.  

Key dates:

January 2013: Appointed Chief Financial Officer, Australia

December 2009: Appointed Chief Financial Officer, New Zealand

July 2008: Appointed Chief Financial Officer Operations, Technology and Shared Services

January 2008: Appointed Acting Chief Financial Officer Personal Division

May 2007: Joined ANZ as Chief Financial Officer Consumer Finance

2002-2007: Chief Financial Officer General Mills and Millers Retail

2000-2002: Group Treasurer Qantas

Jennifer Evans - Chief Risk Officer Australia
Jennifer Evans

Jennifer Evans

Chief Risk Officer Australia 

Jennifer was appointed Chief Risk Officer, Australia in March 2013.

She is also responsible for Retail Risk globally.

Over a 25 year banking career, Jennifer has held a number of senior roles across across Australia, New Zealand, Asia and the UK, including the Chief Risk Officer for ANZ New Zealand and Chief Operating Officer based in London for ANZ's Europe & America business. Jennifer began her career in ANZ in Treasury.

Jennifer graduated with a Bachelor of Science degree from Australia's Monash University and is a Senior Fellow of Finsia.

Suzette Corr - GM HR, Australia and GGM, Talent and Culture

Suzette Corr

General Manager Human Resources, Australia and Group General Manager, Talent and Culture.

Suzette Corr is General Manager Human Resources Australia and ANZ’s Group General Manager, Talent and Culture.

As GM Human Resources Australia, Suzette leads a team of human resources professionals to develop and drive the people agenda and organisation development priorities required to enable the Australia Division strategy.

In her role as GGM, Talent and Culture, Suzette leads the Group HR portfolios which include talent, performance management, resourcing, enterprise remuneration, learning and development, culture, diversity, employee engagement and employee relations and ensures that these support ANZ’s group wide people strategy.

Suzette is an experienced human resources executive with demonstrated strength in strategy and execution developed across a range of sectors, including Consulting and Financial Services.

Suzette joined ANZ in 2008 initially as Head of Human Resources for Retail Banking, subsequently leading the HR team for Retail Distribution before her appointment as General Manager Human Resources Australia in 2010 and as GGM Talent and Culture in 2013.

Prior to joining ANZ, Suzette held senior Human Resources positions at National Australia Bank as well as business consulting roles with Arthur Anderson and Ernst & Young.

Suzette’s service with both Government and Not for Profit organisations includes

Director of Workplace Health for VicHealth, Interim CEO for Very Special Kids,

Deputy Chairman International School Fiji Board of Governors, and Advisory Board membership of Melbourne Youth Music and Personal Emergency Services Victoria.

Suzette holds a Bachelor of Commerce from the University of Western Australia and a Master of Business Administration from the University of Queensland. She has also undertaken business strategy, human resources strategy and organisation transformation development at INSEAD and London Business School. Suzette is a member of the Institute of Company Directors Australia.

Key Dates

March 2013: General Manager Human Resources Australia & Group General Manager Talent and Culture

July 2010: General Manager Human Resources Australia

October 2008: Head of Human Resources, Retail Distribution

January 2008: Head of Human Resources, Retail Banking

Glenn Haslam – General Manager, Transformation

Glenn Haslam

Glenn Haslam

Managing Director, Transformation 

As General Manager Transformation, Glenn is responsible for driving ‘Banking on Australia’, a five-year, $1.5 billion investment program designed to reshape our business to make it easier for Australians to bank with ANZ.

Glenn’s accountability includes an upgrade of ANZ’s distribution networks; simplifying products and processes; building our online and digital banking capability and improving customer insights and analytics to build the capability of our people. The program is expected to deliver significant productivity improvements, while responding to changing customer needs.

Glenn has over 27 years’ experience in banking with more than 15 years at ANZ in various roles, most recently as acting Managing Director, Product Strategy & Marketing.

Immediately prior to this, he led the Division’s product business, delivering strong market share growth through a period of significant business and market change.

Glenn Joined ANZ in 1997 from Commonwealth Bank working initially in Communication, Marketing & Mortgages, including Head of Product & Marketing, Mortgages.

He holds a Graduate Diploma of Management and MBA from Deakin University.

Key dates

October 2012: General Manager, Transformation

June 2012: Acting Managing Director – Product Strategy & Marketing

August 2011: General Manager, Deposits & Mortgages

October 2008: General Manager, Specialist Businesses

January 2008: Head of Specialist Distribution

January 2007: Head of Broker Distribution

May 2005: Head of Product & Marketing, Mortgages