AEOI quick links:

What is the Automatic Exchange of Information (AEOI)?

AEOI is the exchange of financial account information between Tax Authorities in relevant countries. The law requires this information to be collected by Financial Institutions around the world for reporting to Tax Authorities.

AEOI is made up of two information sharing frameworks:

Under the AEOI, all Financial Institutions (including ANZ) must identify accounts held by customers who are foreign tax residents or entities connected to foreign tax residents. Financial Institutions must report these to the relevant Tax Authority who will then automatically exchange the account information with the relevant foreign Tax Authority(ies).

Governments (in countries committed to the AEOI) have enacted domestic laws to require Financial Institutions to collect and report this information and have entered into international agreements to exchange the information with other Governments.

What does this mean for customers?

This means customers will be asked questions about their Tax Residency when they open a financial account with a Financial Institution (and in some other scenarios).

Local laws (in some countries such as New Zealand, the Cayman Islands, etc) may prohibit ANZ from opening accounts and/or require ANZ to freeze or close existing account(s).

Existing Individual/Entity Customers:

If you have an existing account, ANZ may contact you to confirm your country(ies) of tax residence and request additional information, forms and/or documents. This is to establish whether you have accounts that need to be reported under the FATCA or CRS laws. We may also contact you if information indicates that you could be a foreign tax resident.

New Individual Customers:

If you open a new account, the laws in certain countries may require ANZ to ask you to provide various information such as your country(ies) of tax residence(s), tax identification number(s),  providing certifications, forms and/or documentation.

If you are a foreign tax resident, you need to provide your taxpayer identification number (TIN) or equivalent number used to identify you to the Tax Authority in the foreign country. If you don’t provide a TIN, you will be asked to provide a reason for not doing so.

New Entity Customers: (such as companies, trusts, partnerships, associations etc.)

If you  open a new account on behalf of a legal entity or arrangement (such as a trust or partnership), the laws in certain countries may require ANZ to ask you to provide various  information, certifications, forms and/or documents (within certain timeframes) about:

These requirements ensure all Financial Institutions comply with their obligations under the FATCA and CRS laws and guidance.

What do I need to do?

If ANZ requests information from you, it is important that you respond as soon as possible. If you don’t provide the required information within a reasonable time frame, the law may require ANZ to do one or more of the following:

Please ensure that you provide true, complete and accurate information to ANZ and seek advice from an independent advisor where required to assist with your Tax Residency or other relevant information. Please note that penalties may apply under local and other laws if you provide false or misleading information.

Self-certification for AEOI (forms)

ANZ collects tax residency information in various ways, often via an account opening or on-boarding form. If you have been asked to provide the stand-alone Self-Certification form for AEOI, click the appropriate link below to download the form, complete the form and either take it into your nearest branch or send it to the Reply Paid address shown.

If you are unsure of your tax obligations, please seek independent professional advice.

What happens with my account information?

If you are a foreign tax resident (under the AEOI laws), your identity details, account balance and other information will be provided to the relevant Tax Authority(ies). The Tax Authority(ies) also receives your information if you have not responded to requests for further information as a result of being identified as a possible foreign tax resident. The Tax Authority then exchanges the information with the Tax Authority in the country(ies) of your tax residence(s).

All information reported under these laws is handled in the strictest confidence by the Tax Authorities and is protected by national laws, administrative practices, and binding international treaties. This is the same way that all taxpayer information is generally handled.


This information is to help you understand your obligations under the AEOI laws. It does not constitute any form of advice, has not taken into account your personal circumstances and is general in nature. If you have questions about your tax residence status, you should contact your relevant tax authority (in your country of residence), as applicable, or seek advice from an independent tax agent or advisor to ensure your personal circumstances are taken into account.

More Information

If you are unsure of your tax residency, the tax residency rules provided to the OECD by jurisdictions committed to automatically exchanging information under CRS can be found on the OECD page for Rules Governing Tax Residence. If your country is not listed on the OECD page, please refer directly to the tax authority site for your country.

For general information about AEOI, please refer to the local tax authority websites listed in the table below.

The self-certification forms in the table below MUST only be used in the relevant country of account opening. If you are opening accounts in multiple countries you will need to complete the forms relevant to each of those countries.


ANZ Countries (CRS Adopters) Relevant Tax Authority OECD Resident Criteria Self-Certification Forms
Individual Customers Entity Customers
Australia Australian Taxation Office Australia Tax Resident

Individual Form (English)

Individual Form (Chinese Simplified)

Individual Form (Chinese Traditional)

Individual Form (Indonesian)

Individual Form (Japanese)

Individual Form (Korean)

Individual Form (Malaysia)

Individual Form (Vietnamese)













Bi-lingual forms for use in Australia only

Entity Form (English)

Entity Form (Chinese Simplified)

Entity Form (Chinese Traditional)

Entity form (Indonesian)

Entity Form (Japanese)

Entity Form (Korean)

Entity Form (Malaysia)

Entity Form (Vietnamese)

Annexure Form (English) 

Annexure Form (Chinese Simplified)

Annexure Form (Chinese Traditional)

Annexure Form (Indonesian)

Annexure Form (Japanese)

Annexure Form (Korean)

Annexure Form (Malaysia)

Annexure Form (Vietnamese)

Cayman Islands Tax Information Authority Cayman Islands Tax Resident N/A Entity Form
China State Administration of Taxation of The People's Republic of China China Tax Resident

Individual Form

individual Form (Rural)

Entity Form

Entity Form (Rural)

Cook Islands Ministry of Finance & Economic Management Cook Islands Tax Resident individual Form Entity Form
France French Tax Authorities France Tax Resident N/A Entity Form
Germany Federal Central Tax Office - Bundeszentralamt fϋr Steuern Germany Tax Resident N/A Entity Form
Hong Kong Inland Revenue Department Hong Kong Tax Resident Individual Form Entity Form
India Income Tax Department Government of India India Tax Resident Individual Form Entity Form
Indonesia Direkorat Jenderal Pajak Indonesia Tax Resident Individual Form Entity Form
Japan National Tax Agency Japan Tax Resident Individual Form Entity Form
Malaysia Lembaga Hasil Dalam Negeri Malaysia (Inland Revenue Board of Malaysia) Malaysia Tax Resident Individual Form Entity Form
New Zealand New Zealand Inland Revenue New Zealand Tax Resident Individual Form

Entity Form

Additional Controlling Person(s) Form

TMS Solicitors Only – Exemption Form

South Korea National Tax Service South Korea Tax Resident N/A Entity Form
Samoa Ministry for Revenue Samoa Tax Resident Individual Form Entity Form
Singapore Inland Revenue Authority of Singapore Singapore Tax Resident Individual Form Entity Form
Taiwan Taxation Administration Ministry of Finance, ROC N/A Individual Form Entity Form
UK HM Revenue & Customs United Kingdom Tax Resident N/A Entity Form
Vanuatu Vanuatu Customs & Inland Revenue Department Vanuatu Tax Resident Individual Form Entity Form


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