how to apply

How to apply

Icon Call Us
Finacial counsellor Icon

Find a Financial Counsellor

Call 1800 007 007

Do you want to find a local Financial Counsellor?

How to apply

Our online hardship application form is the easiest way to apply for assistance.

If you'd rather print an application form (PDF 116kB) and fill it out, that's no problem. Once filled out, post it, fax it, or email us a copy using the contact details below.

ANZ & Esanda, Email: or Fax: 1800 010 057

Small Business, Email: or Fax: 1800 678 230

Postal: Locked Bag 10, Collins Street West, Melbourne VIC 8007

Would you prefer to discuss your options? Call Customer Connect, our dedicated hardship team, on 1800 252 845 between 9am and 6pm AEST, Monday to Friday.

Need someone to apply on your behalf?

If, for whatever reason, you would prefer to deal with ANZ via a third party (eg. a family member or Financial Counsellor), you can authorise someone else to act on your behalf. For this, you'll need you’ll need to complete and return the Letter of Authority form (PDF168kB).