Before you apply

Before you apply

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Find a Financial Counsellor

Call 1800 007 007

Do you want to find a local Financial Counsellor?

Before you apply

Make sure you take a look at our your options before applying for assistance. It may save you time and effort.

If you're still unsure, contact our dedicated hardship team, Customer Connect. Our team will seek to understand your situation before discussing the options to hopefully get you back on your feet.

However, please be mindful that assistance from Customer Connect isn't always right for everyone. If your financial situation has changed permanently, or you're unlikely to maintain repayments over a medium to long-term, you may wish to ask for advice from a Financial Counsellor. Financial Counsellors are independent debt specialists, working in the community, who provide a free service to people experiencing financial difficulties.

Call iconContact a Financial Counsellor today on 1800 007 007.


ANZ LifeGuides

We understand that our customers are constantly moving between different life events and stages, and when something changes, there is often an associated financial need.

The ANZ LifeGuides have been developed to help you navigate your way through these important life events and are a great way to find the support you may need.



MoneyMinded is an education program designed to help you make more informed financial management decisions.
Useful information and statistics, plus forms on debts & insolvency in Australia.
Financial Counselling Australia developed this site to provide practical steps, tools and other information to help get your finances back on track.
The Australian Bankers' Association has put together this detailed site with helpful information about how all Australian banks approach financial hardship.
Understand Insurance, a initiative of the insurance industry,  provides information to assist consumers and businesses to make well-informed decisions about their insurance needs. The website covers home, contents, car, travel, boat, business and pet insurance.



For information on depression and anxiety and where to get help, visit the Beyond Blue website or contact the Support Service on 1300 22 4636.
Need an emergency payment? Get support if you're financially vulnerable.
Helpful information about Federal Government initiatives if you are financially vulnerable.        
This Australian Government scheme provides free, impartial advice on lowering your gas and electricity bills, including free home visits tailored to you and your household.
Call 1800 007 001 for more information on this program, which will end on June 30, 2014.
JobAccess has been set up as an information and advisory service about the employment of people with disabilities. It is aimed at employers, service providers and people with disabilities and provides access to information that assists with employment.
ASIC run a free and independent service - MoneySmart – that has easy to use tools to help you manage your money plan invest or pay off debt.
If you're a farmer and experiencing drought or other rural issues, this Government Department offers handy business information, grants and support.


Moving Forward

Practical tips for everyday saving.
My future is Australia’s career information and exploration service including tips if you are facing redundancy or need help finding a job.


For commercial customers

The ATO provides free seminars and workshops for small business.
The Australian Taxation Office has created a business assessment tool. It is designed to assist businesses and tax agents to determine if a business is viable. There is also an extensive list of definitions for business and financial terminology.
The Australian Government has established the Small Business Support Line to provide one-on-one financial support.
Call 1800 777 275 from 8am–8pm Mon-Fri (AEST/AEDT).


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