We have been working with Australian consumer groups, financial counsellors and our regulators to help create better minimum service standards for our personal and small business customers.
CEO Australia Philip Chronican said: “We know there is more we can do to understand and assist our most vulnerable customers. These improvements expand on the level of support available to customers in need and will help customers to better access that support.”
Our new commitments – detailed in our industry’s Banking Code of Practice - include:
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