Our Corporate Sustainability targets have been set to support our business strategy and the long-term commitments set out in our Sustainability Framework. We report our progress regularly to our stakeholders via our monthly e-bulletin, interim and annual reports.

2015 targets

Sustainable Development
  • Deliver sustainability workshops for mid-size corporate customers in two Asian markets. [Group]
  • Continue to implement mandatory online Social and Environmental risk training for IIB and Commercial employees with the authority to make credit decisions and train a further 500 employees in these Divisions in lending, risk and support roles. [Group]
  • Update our Sustainability Leadership Program and pilot it with 100 employees in emerging markets in Asia and the Pacific. [Group]
  • Complete a review of our sensitive sector policies for Energy, Water, Extractives, Hydropower, Forests and Forestry and Military Equipment. [Group]
  • Increase the proportion of lower-carbon (gas and renewables) power generation lending in our Project Finance business by 15-20% by 2020 (against a 2011 baseline). [IIB]
Financial Inclusion and Capability
  • Reach 45,000 lower income and low financial capability people through delivery of MoneyMinded across the Region. [Group]
  • Reach 2,000 customers, ANZ employees and general public through MoneyMinded online. [Australia] 
  • Enrol at least 4,750 people in our Saver Plus matched savings program in Australia. [Australia]
  • Register 240,000 customers for ANZ goMoney™ Mobile Phone Banking in the Pacific by 2017 (cumulative total since launch in 2013).
Diversity and Inclusion
  • Increase the representation of Women in Management by 1% from FY2014. [Group]
  • 50:50 gender representation on key recruitment, Enterprise Talent (BET, Generalist Bankers, Graduates) and Leadership Pathways programs. [Group]
  • Increase both the number of people with a self-disclosed disability and the number of people with a disability recruited through traineeships, graduate programs and permanent employment opportunities by 15% from 2014. [Group]
  • Increase the number of Indigenous Australians recruited through traineeships, graduate programs and permanent employment opportunities by 15% from FY2014. [Australia]
  • Increase the adoption of flexible working practices in Australia and NZ to 50% of employees and extend flexible work practices to two Asian markets. [Group]

License to Operate

Our Customers
  • Improve customer satisfaction ranking (relative to our peers) in our Retail and Commercial business. [Group]
  • Maintain #1 ranking on the Relationship Strength Index (RSI) for large Corporate and Institutional Banking. [Group] 
  • Develop improved repayment options for customers in hardship holding secured loans (such as mortgages). [Australia]
  • Refer customers requesting hardship support to MoneyMinded financial literacy training (online) to assist in building financial skills and capability. [Australia]
  • Conduct an awareness program to provide guidance to retail customers on cyber security threats and secure banking practices. [Group]
Our People
  • Improve employee engagement to 75%. [Group]
  • Improve perceptions of ‘values-based leadership’ amongst ANZ employees to 73%. [Group]
  • A reduction of 1-5 % in Lost Time Injury Frequency Rate (LTIFR) in Australia and New Zealand from 2014 performance. [Group]
  • Stay equal to or under a LTIFR of 1.00 in India and Asia Pacific. [Group]
Our Community
  • > 100,000 hours (12,500 days) of paid volunteer leave recorded by our employees in FY2015. [Group]
Our Environment
  • Absolute reduction in GHG emissions from premises energy by 1% to 3% by 2017 (off a 2013 baseline) and maintenance of carbon neutrality. [Group]
  • Absolute reduction in GHG emissions from air travel by 5% in 2015 (off a 2014 baseline). [Group]
  • Reduce paper consumption by 15% by 2017 across material operations (against a 2013 baseline). [Group]
  • Expand number of recycling programs across material commercial offices and establish a waste baseline by 2017. [Group]
  • Apply eco-efficient design standards to improve water efficiency in our material branches and offices. [Group]
  • Develop a weather and natural disaster property resilience strategy. [Group]
Our Suppliers
  • Continue third party screening of material suppliers based on spend and potential risk, against ANZ’s Supplier Code of Practice (SCOP), and where non- compliance is identified, monitor remediation. [Group]
  • Conduct a review of outcomes from ANZ’s SCOP compliance process to identify key areas of ESG focus for ANZ in its supply chain for FY2016. [Group]