Learn about your options
There are many options available to you before requesting assistance from us. For instance, if you’ve lost your job and have income protection insurance, we’d first recommend getting in touch with your insurance provider to see if you’re covered.
Click on each account type below to find out more.
Have a home loan with us?
Depending on the type of home loan you've got, we have various options to help:
- If you have a variable loan, and you pay more than your required payments, you might be ahead on your loan. This could mean you don't have to make payments to your account for a period of time.
- You might also be eligible for a loan repayment holiday if your account is currently up to date. This enables you to take a break from your loan repayments by putting your loan repayments on hold for three months. At the end of the repayment holiday, the repayment amount is increased to ensure that you repay the loan in full within the agreed term. You can also elect to repay the repayment holiday in a lump sum at the end of the repayment holiday period.
- You may also be covered by insurance. For more information on insurance, just call 13 16 14. Or, to find out if you are eligible to take a break from payments, call 13 25 99.
Depending on the type of personal loan you’ve got, we have various options to help:
- If you have a variable personal loan with us, and you pay more than required, you might be ahead on your repayments. This means you can take a break from making your scheduled payments.
- Find out if you’re ahead on your repayments by logging on to your ANZ Internet banking , or calling us on 13 13 14.
- You may have insurance on your ANZ Personal Loan. If you’d like to check if you do, or need to make a claim, call QBE on 13 37 23.
It's worth checking if you have insurance on your credit card before contacting us. If you need to make a claim, you can contact ANZ Credit Card Insurance on 13 16 14.
Small business and Esanda loans
Small businesses always have their moments. If you have business or income protection insurance, these may help keep you on track with repayments. You may have also opted for loan protection insurance if you took out an Esanda car loan.
Refer to your loan documentation or call us on 1800 801 485 to find out more.