how to apply

How to apply

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How to apply

Our online hardship application form is the easiest way to apply for assistance.

If you'd rather print an application form (PDF 348kB) and fill it out, that's no problem. Once filled out, post it, fax it, or email us a copy using the contact details on the form.

Would you prefer to discuss your options? Call Customer Connect, our dedicated hardship team, on 1800 252 845 between 9am and 6pm AEST, Monday to Friday.

Would you like to speak to someone face to face? You can visit any ANZ branch.

We'll take you through your options and guide you through the application form. If you do decide to visit a branch, it may be helpful to bring relevant documentation such as:

  • payslips or other proof of income.
  • Centrelink statements.
  • Information regarding ongoing medical costs or health problems.
  • Statements or arrangement letters regarding any non-ANZ debts.

Need someone to apply on your behalf?

If, for whatever reason, you would prefer to deal with ANZ via a third party (eg. a family member or Financial Counsellor), you can authorise someone else to act on your behalf. For this, you'll need you’ll need to complete and return the Letter of Authority form (PDF168kB).