Before you apply

Before you apply

Icon Call Us
Icon Finacial counsellor

Find a Financial Counsellor

Call 1800 007 007

Do you want to find a local Financial Counsellor?

Before you apply

Make sure you take a look at our your options before applying for assistance. It may save you time and effort.

If you're still unsure, contact our dedicated hardship team, Customer Connect. Our team will seek to understand your situation before discussing the options to hopefully get you back on your feet.

However, please be mindful that assistance from Customer Connect isn't always right for everyone. If your financial situation has changed permanently, or you're unlikely to maintain repayments over a medium to long-term, you may wish to ask for advice from a Financial Counsellor. Financial Counsellors are independent debt specialists, working in the community, who provide a free service to people experiencing financial difficulties.

Call iconContact a Financial Counsellor today on 1800 007 007.


ANZ LifeGuides

We understand that our customers are constantly moving between different life events and stages, and when something changes, there is often an associated financial need.

The ANZ LifeGuides have been developed to help you navigate your way through these important life events and are a great way to find the support you may need.

You might find these websites useful:

To help you understand your expenses and work out a budget.
Useful information and statistics, plus forms on debts & insolvency in Australia.
For information on depression and anxiety and where to get help, visit the beyondblue website or contact the Support Service on 1300 22 4636.
Need an emergency payment? Get support if you're financially vulnerable.
Practical tips for everyday saving.
Financial Counselling Australia developed this site to provide practical steps, tools and other information to help get your finances back on track.
Helpful information about Federal Government initiatives if you are financially vulnerable.
The Australian Bankers' Association has put together this detailed site with helpful information about how all Australian banks approach financial hardship.
JobAccess has been set up as an information and advisory service about the employment of people with disabilities. It is aimed at employers, service providers and people with disabilities and provides access to information that assists with employment.
MoneyMinded is an education program designed to help you make more informed financial management decisions.
ASIC run a free and independent service - MONEYSMART – that has easy to use tools to help you manage your money plan invest or pay off debt.
myfuture is Australia’s career information and exploration service including tips if you are facing redundancy or need help finding a job.
If you're a farmer and experiencing drought or other rural issues, this Government Department offers handy business information, grants and support.
Understand Insurance provides information to assist consumers and businesses to make well-informed decisions about their insurance needs.


For commercial customers:

The ATO provides free seminars and workshops for small business.
The ATO has created a business assessment tool. It is designed to assist businesses and tax agents to determine if a business is viable. There is also an extensive list of definitions for business and financial terminology.
The Australian Government has established the Small Business Support Line to provide one-on-one financial support.
Call 1800 777 275 from 8am–8pm Mon-Fri (AEST/AEDT).