2014 results

2014 results

In 2014 we expanded our approach to environmental sustainability with the introduction of a group-wide target to complement our well-established focus on our larger markets of Australia and New Zealand. We set, and achieved, our first group-wide environmental target – a reduction in our Greenhouse Gas emissions by 3 percent.

This year also marks the end of our three-year Australian and New Zealand target period covering 2011-2014.

Corporate Sustainability Target Assessment
Achieve a Group-wide absolute greenhouse gas (GHG) reduction target of 3 percent for emissions associated with our premises’ electricity use (2013-2014)

Our global GHG emissions (scope 2 – electricity) target (2013-2014) was achieved. GHG emissions reduced by 5 percent in 2014 compared to the prior year, exceeding our target of a 3 percent reduction.

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Deliver on our three year GHG, premises energy, commercial waste, water, paper and air travel targets in Australia and New Zealand.

10 of 13 targets for 2011-2014 have been achieved. New Zealand has achieved all targets and the global travel target has been achieved. In Australia three targets have not been met:

Australian GHG emissions: We achieved a reduction of 10.4 percent (-26,000 tCO2) against our target of a reduction of 12 percent over 2011-2014. This is primarily due to higher than forecast growth in data centre emissions that has accompanied the sharp increase in use of mobile banking applications.

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Australian Energy: We achieved a reduction of 1 percent against our target of 12 percent over 2011-2014. Energy usage reductions in commercial buildings and retail branches were offset by increases in data centres.

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Australian Customer Paper: We achieved a reduction of 5 percent against our target of 10 percent over 2011-2014. Customer paper usage fell in 2012 and 2013 but rose in 2014 due to once-off printing of information for customers for legislative purposes.

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For the fifth year in 2014, ANZ has maintained its commitment to group-wide carbon neutrality. Low Carbon Australia has certified ANZ's Australian operations as carbon neutral under the National Carbon Offset Standard (NCOS). Click here for more information.

Performance against environmental operational targets

Three-year environmental goals in Australia and New Zealand 2014 Performance
Environmental goal Australia New Zealand
Absolute reduction in GHG Cross Tick
Premises energy Cross Tick
Air Travel Tick
Vehicle Fleet emissions   Tick
Paper consumed - customer Cross Tick
Paper consumed - office Tick Tick
Waste recycled Tick Tick
Water use Tick  

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Assurance

ANZ subjects our environmental performance data to annual assurance by independent and qualified auditors using internationally recognised standards.

2013 results

2013 results

Highlights from our 2013 Environmental Reduction performance include:

  • Energy - Energy use across Australia and New Zealand operations including corporate offices, retail branches and data centres remained relatively steady from 2012-2013 despite significant growth in data centre consumption. We partially offset this by reducing energy consumption in our corporate offices and retail branches through direct investment and operational efficiencies.
    • Australia – Electricity consumption across retail branches and commercial offices reduced by 11 percent and 2 percent respectively against the baseline year (2011). We achieved this through direct investment and operational efficiencies. For example, in our Australian corporate offices, we invested $1.2m in energy efficient lighting across four commercial offices this year, with 30 percent savings in energy worth around $0.3m per year. However, the growth in data centres associated with increased online transactions and an ongoing commitment to ensure we provide a reliable, fast and secure service to our customers led to a increase in energy consumption from data centres. This resulted in the energy target for Australia not being achieved in 2013.
    • New Zealand – We met our 2013 interim energy target for New Zealand and are on track to meet our 2014 target. Energy consumption across retail branches, commercial offices and data centres reduced by 5 percent against the baseline year (2011). Initiatives contributing to this included reducing after hours energy use, installing energy efficient lighting, operational improvements across the retail branches and optimising cooling settings at the data centre.
  • GHG (Greenhouse Gas Emissions) - While we have decreased absolute GHG emissions since our 2011 baseline year, we are currently tracking behind our 2014 GHG target for Australia. We have achieved a 7 per cent reduction in Australia and 2 per cent reduction in New Zealand.However, we are not currently on track to achieve the targeted 12 percent reduction in Australia by next year. The main contributing factor to this is the increased energy usage associated with the data centres. In 2014 we will explore opportunities to reduce greenhouse emissions, particularly in Australia as our largest market and with a key focus on data centres and ongoing sustainable travel reductions.
  • Travel – Our significant business travel impacts include flights and our vehicle fleets.
    • Air travel: GHG emissions from global air travel is down approximately 18 per cent against the 2011 baseline. This represents approximate savings of more than $12m across our global operations.Implementation of video conferencing technology across our corporate offices is enabling our employees to meet virtually, reducing the need to travel and related costs. A focus on minimising non-customer-related travel has also contributed to this result.
    • Vehicle Fleet - In 2012 we mandated the transfer to four cylinder vehicles as standard in our vehicle fleet across Australia and New Zealand.The continued roll out of this program in 2013 combined with minimising non-essential business travel has resulted in a significant reduction. We met our target by saving approximately 9 per cent in fuel usage across Australia and New Zealand – representing more than 350,000L of fuel saved worth over 0.6M.
  • Paper - Customer and office paper from business as usual operations across Australia and New Zealand is down by approximately 900 tonnes - equivalent of 180m sheets of A4 paper or an estimated 15,000 trees. This does not include the paper used to support a one-off re-branding exercise in New Zealand that resulted in us not meeting our Paper reduction target in New Zealand.However, the trend in paper usage is consistently down as we continue our program of introducing on-line customer statements as well as the use of innovative print technologies such as ‘Follow You’ printing in corporate offices. Follow You printing reduces waste or unnecessary printing by requiring employees to swipe identification cards to trigger the printing process. This also reduces the number of printers required as employees can print from any printer across the office.Initiatives such as these are proving successful as they also deliver cost savings estimated at more than $2m per annum. We have also expanded our use of carbon neutral paper in Australia, as certified under the National Carbon Offset Standard (NCOS), in collaboration with our paper supplier.
  • Waste - In 2013 we proactively engaged with waste management contractors to maximise waste recovery and recycling and conduct bi-annual waste audits. We also continued to reinforce recycling programs across our offices and retail branches. Across New Zealand and Australia we have reduced waste to landfill by more than 20 percent.
  • Water - Continued monitoring of our water usage in commercial buildings enables us to minimise our water consumption. In addition, we have now established a baseline for water use at retail branches which will be used to inform water targets.
Goal Assessment
Achieve our 2013 environmental targets in Australia and New Zealand in the following areas: greenhouse gas, premises energy, commercial waste, water, paper and air travel.

ANZ has delivered a strong 2013 result in managing our environmental performance against the 2012-2014 targets set as part of our commitment to reducing resource use, saving costs and reducing our environmental impact. ANZ has met or exceeded ten out of thirteen interim environmental performance targets in 2013 against the 2011 baseline and we are on track to achieve 11 out of the 13 by the end of 2014.

We have significantly exceeded our environmental targets in reducing GHG emissions and energy in New Zealand and air travel, commercial waste and paper usage across both New Zealand and Australia.

The targets not met were energy and greenhouse gas emissions in Australia and paper in New Zealand:

  • While premises energy consumption has reduced in retail and commercial sites in Australia, the increased energy usage required to support growth in our data centres has resulted in not meeting our energy reduction target and consequently our GHG emissions reduction target in Australia.ANZ is developing a long-term data centre strategy, to improve energy design and performance of the Data Centres to mitigate future energy increases.
  • Customer paper in New Zealand experienced a one-off increase from a re-branding exercise resulting in ANZ not meeting the 2013 interim paper reduction target. However, significant sustainable decreases have been achieved through customer uptake of online statements and we are therefore on track to achieve our 2014 target in this area.
Establish performance baseline and set global energy reduction target. The performance baseline for 2013 has been established and externally assured. A target for 2014 has been set, endorsed by ANZ’s business leaders to achieve a Group-wide absolute greenhouse gas (GHG) reduction target of 3 percent for emissions associated with our premises electricity use.
Reduce customer paper use by making electronic statements and communications available to Retail and Commercial customers in Australia and New Zealand. Customer and office paper from business as usual operations across Australia and New Zealand is down by approximately 900 tonnes - equivalent of 180m sheets of A4 paper or 15,000 trees. This also represents cost savings of more than $2m. This does not include the paper used to support a one-off re-branding exercise in New Zealand that resulted in us not meeting our Paper reduction target in New Zealand for 2013.  However, the trend in paper usage is consistently down as we continue our program of introducing on-line customer statements as well as the use of innovative print technologies in corporate offices. We are continuing to progress this initiatives with the aim of getting back on track to achieve the 2014 target.
Maintain carbon neutrality across our operations. For the fourth year in 2013, ANZ has maintained its commitment to carbon neutrality. Low Carbon Australia has certified ANZ's Australian operations as carbon neutral under the National Carbon Offset Standard (NCOS).

We monitor, set targets and report progress annually on a number of environmental impact areas relating to our Australia and New Zealand operations, including: energy, greenhouse gas emissions, water, paper and resource efficiency. 

Performance against environmental operational targets

Three-year environmental goals in Australia and New Zealand  2013 Performance
Environmental Goal Australia NZ
Absolute reduction in GHG Did not achieve Achieved
Premises energy Did not achieve Achieved
Air Travel Achieved  
Vehicle Fleet emissions   Achieved
Paper consumed - customer Achieved Did not achieve
Paper consumed - office Achieved Achieved
Waste recycled Achieved Achieved
Water use Achieved  

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Assurance

ANZ subjects our environmental performance data to annual assurance by independent and qualified auditors using internationally recognised standards.

2012 results
2012 results
Goal Assessment
Maintain carbon neutrality across our operations. For the third year in 2012, ANZ has maintained its commitment to carbon neutrality. Low Carbon Australia has certified ANZ's Australian operations as carbon neutral under the National Carbon Offset Standard (NCOS).
Evaluate the pilot of our revised Environmental Management System (EMS) and expand to cover two material markets in our Asian business.

In our workplaces, we continually seek to identify, control, and improve our environmental performance. Our Environmental Management System (EMS) provides a structured approach to assessing the operational impact of our physical footprint on the environment and helps set targets to improve our performance.  

Following a successful pilot in Singapore in 2011, we have continued to roll-out the EMS across our operations in Asia during 2012, with a focus on Cambodia and India.  

The continued expansion of the EMS across Asia has included the extension of our online environmental reporting, which now captures data from over 30 countries, thereby improving our ability to manage our environmental performance.

Work towards achieving our three year environmental targets in Australia and New Zealand in the following areas: greenhouse gas, premises energy, commercial waste, water, paper and air travel.

ANZ has delivered a strong 2012 result in managing our environmental performance against the targets set as part of our commitment to ‘urban sustainability’. ANZ has met nine out of thirteen environmental performance targets in 2012 against the 2011 baseline.

While we significantly exceeded our environmental targets in reducing GHG emissions, travel, waste and paper usage in Australia, we did not meet our energy reduction target with increased energy usage from growth in our data centres and as a result of increased gas consumption associated with the commissioning of the tri-generation plant at ANZ Centre, Melbourne.

Whilst premises energy, travel and waste reduced, GHG emissions increased in NZ due to a decrease in the amount of hydro power available as a result of reduced rainfall. Although office paper consumption in NZ reduced compared to 2011, we fell slightly short of our target. The move to on-line statements and eco-efficient print technologies in our NZ offices will ensure that ANZ remains 'on track' to deliver its 2014 customer and office paper reduction targets.

We monitor, set targets and report progress annually on a number of environmental impact areas relating to our Australia and New Zealand operations, including: energy, greenhouse gas emissions, water, paper and resource efficiency.

Performance against environmental operational targets

Three-year environmental goals in Australia and New Zealand  2012 Performance 2014 Trajectory
Environmental Goal Australia NZ  
Absolute reduction in GHG Achieved Did not achieve On-track
Premises energy Did not achieve Achieved In progress
Air Travel Achieved On-track
Vehicle Fleet emissions   Achieved On-track
Paper consumed - customer Achieved Did not achieve On-track
Paper consumed - office Achieved Half achieved On-track
Waste recycled Achieved Achieved On-track
Water use Achieved   On-track

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Assurance

ANZ subjects our environmental performance data to annual assurance by independent and qualified auditors using internationally recognised standards.

2011 results

2011 results

Goal Assessment
Support the design, building and construction sectors in advancing urban sustainability by conducting education sessions at our 6-Star Green Star Global Headquarters. A total of 1203 people have visited the ANZ Centre as a result of tours conducted in 2011. In addition, the ANZ Centre was a finalist for the Built Environment Award for Harmonious Manmade Landscapes of the 2011 Banksia Awards.
Maintain our carbon neutral commitment across our operations globally. ANZ has maintained its commitment to carbon neutrality. Low Carbon Australia has certified ANZ's Australian operations as carbon neutral under the National Carbon Offset Standard (NCOS). Simultaneously, we have offset the carbon emissions from our operations outside of Australia, consistent with the NCOS. In keeping with ANZ’s super regional strategy, our offset projects are primarily based in developing countries where we have a growing presence such as India, China, Cambodia and Indonesia.
Implement our revised Environmental Management System (EMS) in a pilot market in Asia. ANZ has developed a simplified global Environmental Management System (EMS) in response to a review by external experts in 2011. A country specific EMS was developed for Singapore and will be finalised for New Zealand in the first quarter of 2012.
Work towards achieving our two year environmental goals in Australia and New Zealand. ANZ has delivered a strong FY11 result in managing our environmental sustainability performance against the targets set as part of our commitment to ‘urban sustainability’. ANZ has met, and in some cases significantly exceeded, eight out of ten environmental performance targets by September 2011 against the baseline set in 2009. We have not met our two year targets for absolute reduction in GHG (greenhouse gas) emissions and paper consumption per full time employee equivalent (FTE) in Australia. However, have exceeded performance against target in energy per FTE, potable water consumption and waste recycling and meet or exceed all our New Zealand environmental targets.

Australia

Australia 2011 Results

Further information:

  • Premises energy consumption per FTE has decreased 8 percent over the last two years. The move to our new global headquarters at the ANZ Centre (from older, less efficient buildings) together with investment in and a strong focus on efficiency improvements has led to an 12 percent reduction in energy use across our commercial buildings since FY09. Across our bank branch network we are investing (as part of a rolling refurbishment program) in a range of environmental initiatives such as more efficient lighting, controls and appliances with high levels of environmental performance.
  • Despite a 10 percent reduction in office paper, business growth and ANZ’s rebranding in 2010 also affected our ability to reduce customer paper usage.
    Our outstanding performance against water targets is due to the implementation of a number of water saving initiatives across several sites.
  • The most significant changes in water use have been a 47 percent reduction at a site in Queensland due to a combination of new plant and operational changes along with reductions of 27 percent at two sites in NSW. In addition, operation of the blackwater treatment plant at the ANZ Centre has contributed to a substantial reduction in potable water use in Melbourne.
  • Revised recycling and waste management processes were implemented in 2011 through new contractual arrangements at three major Melbourne sites resulting in a significant reduction in waste to landfill of approximately 20 percent at these sites.
  • Despite strong gains in our environmental performance, we have faced challenges in reducing our absolute carbon emissions in Australia. ANZ’s business growth, including a number of acquisitions, has led to an increase in the absolute carbon emissions associated with the energy used at our data centres and our air travel. Overall, our emissions per FTE remained static while emissions per million dollars revenue decreased 17 percent which is a reasonable result given significant business growth over the last two years.  

New Zealand

New Zealand 2011 Results

Further information:

  • In New Zealand, savings in energy were achieved through energy management at the data centres, reducing the area of leased office space in Wellington and effective energy management across the commercial and retail portfolio.
  • Improved organisational awareness of the cost and environmental impacts of printing has driven paper reductions through initiatives such as the National Bank paperless branch..
  • NZ has established baseline water usage volumes using 12 sample sites. These locations represent approximately 30 percent of ANZ’s footprint in terms of both floor space and FTE. The usage volume at the sample sites has been extrapolated against NZ’s total FTE to establish the estimated annual baseline usage volume.
  • Co-mingled recycling services were extended to all retail branches resulting in substantial reductions.
  • In New Zealand, carbon emissions have reduced by 13 percent since 2009, well in excess of our 2.5 percent target. This has been achieved via a number of improvements including the increasing use of renewable energy, reducing road travel, minimising use of paper and less reliance on natural gas.  In addition, a combination of an increase in new renewable energy capacity together with high rainfall over the last two years decreasing the emission factor for electricity has significantly accounted for 8 percent of the 13 percent reduction.

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2010 results

2010 results

Over the past year business growth, both organic and through acquisitions, has increased ANZ's environmental footprint, but we remain optimistic about meeting most of our two-year targets. Progress against our environment targets for Australia and New Zealand is summarised below.

Australia

Australia results 2010

Further information

  • Total Greenhouse Gas (GHG) emissions are currently +11 percent above 2009 levels. ANZ’s absolute emissions reduction target (compared to an intensity target of a reduction in emissions per FTE) is particularly challenging given business growth and FTE growth of 12 percent in 2010. The main contributors to the increase in emissions in 2010 were increases in air travel and accommodation and in data centre energy use.
  • Premises energy consumption per FTE has increased +3 percent primarily due to the overlap between our exit from previous Melbourne tenancies and the move to the ANZ Centre, alongside growth in energy consumption at the Data Centres. An Energy Efficiency program is currently underway across ANZ’s commercial and retail properties.
  • Total paper consumption increased 25 percent per FTE in 2010 due to the significant increase in paper associated with ANZs rebranding.ANZ’s water use performance has improved due to significant reduction in water usage over the winter months and the move to the ANZ Centre. ANZ’s water use decreased 11 percent per FTE on 2009 levels in 2010.
  • In 2010, there was a 10 percent performance improvement in recycled waste due to both a reduction in general waste and an increase in recycling.

New Zealand

New Zealand 2010

Further information

  • Greenhouse Gas (GHG) emissions for 2010 for ANZ’s New Zealand operations were +2 percent greater than in 2009. The main contributors to the increase in GHG emissions (as in Australia) were increases in air travel and accommodation and data centre energy use. In the past three years NZ has reduced air travel by 41 percent. However, business requirements for travel changed significantly in 2010 with the Bank's growth into Asia. Mitigation strategies for air travel are under review in addition to increased focus on a number of energy saving initiatives in property.
  • Electricity consumed per FTE has increased +3 percent on 2009 levels due to opening of and transition to our new data centre. This growth was anticipated and planned initiatives during 2011 will reduce premises energy intensity.
  • There has been a significant reduction in the consumption of office paper offset by an increase in the use of print material due to rebranding in 2010.  This has resulted in a small overall increase of less than +1 per cent for the year.
  • ANZ New Zealand’s target to establish a water baseline is on track. We have commenced the collection of data from a number of sites in order to meet the target of establishing our water usage baseline.
  • Recycling has remained at approximately the same level as FY09 in FY10. Additional mixed recycling is being considered for Retail locations in 2011. The extension of services with our new cleaning contractors, in conjunction with improved measurement of waste management will provide a more accurate measurement of performance against target.
Target Progress Status

Review our Environmental Management System (EMS) for implementation across our key markets.

The ANZ Group EMS is being reviewed to provide an appropriate framework for the APE&A region to adopt. The revised approach will be piloted in an Asian market in 2011.

Achieved

Implement our carbon neutral strategy and become carbon neutral globally in line with the Australian Government’s National Carbon Offset Standard.

ANZ will achieve its commitment to become carbon neutral across our business globally by the end of 2010 by purchasing a range of international carbon offsets. Our original timeframe to achieve carbon neutrality was delayed due to a reshaping of our business and regulatory developments in Australia. However, our commitment was applied retrospectively from 1 October 2009, thereby achieving our original target.  Our commitment to carbon neutrality is aligned with the Australian Government’s National Carbon Offset Standard (NCOS), a voluntary framework that provides accreditation for companies to become carbon neutral.

Achieved

The future

In 2011 we will embark on a significant footprint reduction program delivered through greater engagement and collaboration across our business. We will begin by focusing with dedicated emission reduction programs on the largest areas of impact which is property energy efficiency, as well as air travel and paper consumption.  

We will continue our program of monitoring environmental impacts outside of Australia and New Zealand. Once we feel confident with the data and have established baselines we will begin reporting this data publicly.

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2009 results

2009 results

Australia

Australia Results 2009

  • Our electricity consumption over the last two years has been reduced by 6 percent per FTE, achieving our target to reduce consumption by 5 percent. This was driven by initiatives including the use of smart meter technology, and the identification of opportunities through our reporting and management process. Compared to our first year of data collection 2005, electricity consumption is down 10 percent per FTE.
  • Our consumption of paper has been reduced by 22 percent per FTE over the last two years, in excess of our 10 percent reduction target, driven largely by the move to customer eStatements replacing paper statements, and a move to longer statement cycles for customers. Compared to our earliest comparable data in 2005, paper consumption is down 29 percent per FTE.
  • Water consumption has been reduced by 16 percent per FTE over the last two years, exceeding our target of 5 percent, this is largely the result of improvements to our air conditioning systems and tracking water usage at all major commercial sites, and also savings resulting from the introduction of flow restrictors and waterless urinals. Water consumption is down 11 percent per FTE when compared to 2005.
  • Average daily waste as measured at 10 key sites has reduced by 11 percent per FTE over the last two years, slightly exceeding our reduction target of 10 percent. The largest contributor being a new waste disposal process at our commercial offices in NSW that resulted in 80 percent of waste being recycled at those sites. In comparison to 2005, average daily waste per FTE has been reduced by 40 percent.

New Zealand

New Zealand Results 2009

Our greenhouse gas emissions in New Zealand have been reduced by 2 percent per FTE in the past year. Emissions are down 9.6 percent compared to our first year of data collection, 2006.

India

India Results 2009

The future

We have set the following two-year goals in Australia and New Zealand for the reduction of our environmental footprint:

  Australia New Zealand
Absolute reduction in GHG -6 percent -2 percent
Premises energy per FTE -6 percent -2.5 percent
Paper consumed per FTE -10 percent -10 percent
Water per FTE -10 percent Establish baseline
Waste recycled +10 percent +10 percent

We have committed to reviewing our environmental management system and Environment Charter in preparation for wider implementation across our key markets.

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2008 results

2008 results

Our performance is measured over different two-year periods for our Australian and New Zealand businesses. These individual goals are in addition to ANZ's goal to become Carbon Neutral by December 2009.

Australian goals

2008 Australian Goals

New Zealand goals

New Zealand goals

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