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We live in your world - January 2011

We live in your world - January 2011

Helping recovery and rebuilding

Helping recovery and rebuilding

We are supporting our Australian customers and staff as they begin the long process to recover and rebuild from the floods which recently swept across four States.

As the extent of the flood crisis rapidly grew to affect communities in Queensland, Victoria, New South Wales and Western Australia, we sought to support and reassure our customers in flood affected areas, by announcing a range of immediate flood relief measures, including:

  • suspension of loan repayments, including credit cards, for three months (with interest capitalised);
  • waiving all bank fees for impacted customers restructuring their finances, including fees normally incurred for accessing term deposits early;
  • providing temporary adjustments to consumer and commercial lending limits, including credit cards, on request; and
  • waiving fees incurred by customers using another bank's ATM in flood impacted regions.

We also committed $1 million to support Queensland flood relief – with $500,000 going to the Premier’s Disaster Relief Appeal and $500,000 for community organisations focusing on recovery in that state. Our donation to the Appeal has since been boosted – and is now approaching $1 million with ANZ matching donations from staff.

In addition, we have set up an account for ANZ customers who wish to make a donation to the Queensland floods via our branch network across Australia or their internet banking. To date, ANZ customers have raised almost $4.8 million.

We are also supporting the Red Cross Victorian Floods Appeal, with donations accepted at any ANZ branch in Australia or via internet banking.  Staff donations to the Red Cross Victorian Appeal will also be matched by ANZ.

At the height of the flood crisis in Queensland, 46 ANZ branches and seven business centres were closed either due to water inundation, or because staff were unable to travel to work.

While all of our staff have been confirmed safe, many have been severely affected and in response we have put in place a number of measures to support them.

Emergency cash grants of $1,000 have been made available for staff directly impacted in the declared disaster zones and we are also offering paid leave for staff that need to take time off to manage their personal circumstances or to support community efforts.

Staff are also being encouraged to avail of ANZ’s Employee Assistance Program, a confidential counselling service provided by qualified professionals to employees and their immediate family members.


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