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We live in your world - December 2012

We live in your world - December 2012

Track our progress

Track our progress

Our 2012 Shareholder Review highlights that we have made progress in many of our priority areas and have a way to go in others.

The Review describes progress we have achieved for our staff, customers, investors and communities against our publicly-stated financial and non-financial targets.

Results include:

  • Delivering an underlying profit of $6.01 billion, up 6% on 2011.
  • Increasing diversity of revenue with 21% of group revenue derived outside of Australia and New Zealand.
  • Maintaining a steady level of employee engagement in our annual ‘My Voice’ survey, at around 70%.
  • More than 200,000 people now benefitting from our financial literacy programs.
  • Expanding the reach of our flagship financial literacy program, MoneyMinded, through pilots in India, Indonesia, Kiribati, New Zealand, Solomon Islands, Timor Leste, Vietnam and Vanuatu.
  • Nearly 87,000 hours volunteered by employees.
  • Achieving a ranking of ‘the most sustainable bank globally’ in the Dow Jones Sustainability Index (DJSI).

The Review also highlights areas where we have more work to do, including improving our level of women in management; customer satisfaction and doing more to deliver products that improve financial inclusion in the Pacific.

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