Releasing ANZ's 2009 CR Review, CEO Mike Smith said:
"We are focused on growing our business responsibly, managing risks rather than taking them and approaching our role in society with a heightened sense of care towards the customers and communities we serve."
2009 Performance Snapshot
Each year we set public goals and a business-wide program of work to respond to the most material CR issues and opportunities for our sector, customers, employees and the community. Highlights of our performance for 2009 include:
The CR Review (PDF 4.4MB) contains case studies describing our approach to some of the significant issues facing our business in 2009. These include:
The Review also describes the development of our new CR framework – one of the most significant engagement exercises undertaken by the bank.
CEO, Mike Smith, is the new Chair of our Corporate Responsibility Committee - responsible for providing strategic leadership of the organisation’s group-wide CR agenda.
Commenting on the role, Mike said that the group’s business strategy, to become a super regional bank, would be pursued through responsible growth; applying the lessons for all banks arising from the global financial crisis and continuing to build trust with our stakeholders.
Our 2010 targets have been set by the Committee to support our business strategy and the long-term commitments set out in our new CR framework. These include:
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