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Corporate Responsibility February 2010

Corporate Responsibility February 2010

2009 CR Results

Track our performance

Releasing ANZ's 2009 CR Review, CEO Mike Smith said:

"We are focused on growing our business responsibly, managing risks rather than taking them and approaching our role in society with a heightened sense of care towards the customers and communities we serve." 

CEO message:

2009 Performance Snapshot

Each year we set public goals and a business-wide program of work to respond to the most material CR issues and opportunities for our sector, customers, employees and the community. Highlights of our performance for 2009 include:

  • implementing our new Code of Conduct and Ethics, with 99% of our employees completing Code training;
  • expanding of our Saver Plus matched savings program, with significant Australian Government support, to reach an additional 7,600 people on low incomes by next year;
  • completing the pilot of our mobile phone payments product WING in Cambodia, reaching 50,000 unbanked or under-banked customers by September 2009;
  • employing an additional 102 Indigenous trainees in our Australian branch network and 39 people with disability globally;
  • reducing our Lost Time Injury Frequency Rate by more than 20% in Australia and New Zealand; and
  • achieving our two-year environmental footprint targets in Australia.

Case Studies

The CR Review (PDF 4.4MB) contains case studies describing our approach to some of the significant issues facing our business in 2009. These include:

  • our investment in stronger governance (PDF 4.4MB), clearer standards and improved decision-making in response to the lessons from the global financial crisis and some weaknesses identified in our business;
  • practical and timely support for customers (PDF 4.4MB) impacted by the global financial crisis;
  • energising our workforce to deliver our business strategy after a year of significant change for many of our people (PDF 4.4MB);
  • continuing our investment in building financial capability in the community (PDF 4.4MB) and identifying new opportunities to contribute to important local issues in our growth markets; and
  • embedding environmental considerations (PDF 4.4MB) into everyday decision-making

The Review also describes the development of our new CR framework – one of the most significant engagement exercises undertaken by the bank.

2010 Targets

CEO, Mike Smith, is the new Chair of our Corporate Responsibility Committee - responsible for providing strategic leadership of the organisation’s group-wide CR agenda.

Commenting on the role, Mike said that the group’s business strategy, to become a super regional bank, would be pursued through responsible growth; applying the lessons for all banks arising from the global financial crisis and continuing to build trust with our stakeholders.

Our 2010 targets have been set by the Committee to support our business strategy and the long-term commitments set out in our new CR framework. These include:

Responsible practices
  • Implement our new CR framework with a focus on the Greater Mekong region
  • Implement our revised Human Rights statement across our business
  • Pilot a debt advice service for retail customers in financial difficulty
  • Implement a new Group-wide community investment model and enable staff to contribute 100,000 hours of volunteering
Education and employment opportunities
  • Employ 180 Indigenous trainees
  • Employ an additional 35 people with disability across our global business
Bridging urban and rural economic and social divides
  • Complete and release an evaluation of our programs supporting rural financial inclusion in Cambodia and the Pacific, WING and Banking the Unbanked respectively
Financial capability
  • Work with our community partners and the Australian Government to enrol 7,600 people with our Saver Plus program over two years
  • Reach an additional 40,000 low-income and disadvantaged people with our MoneyMinded financial education program in partnership with community organisations
Urban sustainability
  • Work towards achieving our two year environmental goals in Australia and New Zealand
  • Implement our carbon neutral strategy and become carbon neutral globally in line with the Australian Government’s National Carbon Offset Standard
  • 2010 targets


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