Over 4,000 business lending staff have completed specialist training to recognise better and help our clients manage social and environmental risks. We now plan to expand the training to more of our customer-facing staff across all countries in which we operate.
Sameer Sawnhey, ANZ's Head of Institutional Banking, Asia Pacific, says: "the social and environmental risk training allows us to make better decisions, quicker. It's an important part of our own risk management but it also helps us to add value to our clients."
Recently, the training prompted relationship managers in China to contact our specialist Sustainable Development advisory team to understand better how to identify and monitor social and environmental risks of a then prospective client.
Working with us, the prospective client, a global natural resources company, appointed a third party social and environmental advisor to assess its business and operations. As a result, the company’s activities and social and environmental risks were well understood throughout the due diligence process and an action plan formulated to improve performance.