Jason Ernest, a Branch Manager, talks about how flexible work arrangements benefit his team and their customers.
"At our branch we have agreed flexible working hours across the team. I have worked with each of my team members to determine suitable work arrangements to meet their personal needs. In addition, on busier days we have rosters to meet customer demands, including late work days to allow for processing customer requests up to 5.30pm.
It takes a little work to set up this arrangement initially, but the benefits far outweigh the initial work.
Customer service and productivity have improved and the atmosphere is a lot more relaxed. Our customers enjoy coming into the branch and know what to expect.
It has really brought the team together as we all work to help one another.
As the industry is forever changing, we need to allow employees to work flexibly or we will have difficulty engaging and retaining our valued employees."
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