Simon Nowakowski, an eFraud Case Officer, works longer hours each day to have one day off a week.
“I work four longer days to have one day off a week. This flexible work arrangement means I have more of a personal life. I live a good distance from work and not having to travel five days means I save money and have the time to get all those jobs done I never get around to on weekends.
A longer day means I can get into my work more. We used to have a problem where cases came in just before 5pm and it was a rush to get them actioned. Now I have time to start my work before things get busy and also have time to go over work in the quiet end of the day.
I love my new hours and would really find it hard to go back to a normal shift. It was better than a pay rise and for me it really showed the bank cares about more than just profits."
The Managers Perspective
“The team is happier being given the opportunity to balance work and life. They are appreciative and acknowledge that this is a great initiative by the bank”.
Joanne Paolucci, eFraud Case Management Team Manager.
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