Targets and performance

Further information:

• Premises energy consumption per FTE has decreased 8% over the last two years. The move to our new global headquarters at the ANZ Centre (from older, less efficient buildings) together with investment in and a strong focus on efficiency improvements has led to an 12% reduction in energy use across our commercial buildings since FY09. Across our bank branch network we are investing (as part of a rolling refurbishment program) in a range of environmental initiatives such as more efficient lighting, controls and appliances with high levels of environmental performance.
• Despite a 10% reduction in office paper, business growth and ANZ’s rebranding in 2010 also affected our ability to reduce customer paper usage.
  Our outstanding performance against water targets is due to the implementation of a number of water saving initiatives across several sites.
• The most significant changes in water use have been a 47% reduction at a site in Queensland due to a combination of new plant and operational changes along with reductions of 27% at two sites in NSW. In addition, operation of the blackwater treatment plant at the ANZ Centre has contributed to a substantial reduction in potable water use in Melbourne.
• Revised recycling and waste management processes were implemented in 2011 through new contractual arrangements at three major Melbourne sites resulting in a significant reduction in waste to landfill of approximately 20% at these sites.
• Despite strong gains in our environmental performance, we have faced challenges in reducing our absolute carbon emissions in Australia. ANZ’s business growth, including a number of acquisitions, has led to an increase in the absolute carbon emissions associated with the energy used at our data centres and our air travel. Overall, our emissions per FTE remained static while emissions per million dollars revenue decreased 17% which is a reasonable result given significant business growth over the last two years.  

Further information:

• In New Zealand, savings in energy were achieved through energy management at the data centres, reducing the area of leased office space in Wellington and effective energy management across the commercial and retail portfolio.
• Improved organisational awareness of the cost and environmental impacts of printing has driven paper reductions through initiatives such as the National Bank paperless branch..
• NZ has established baseline water usage volumes using 12 sample sites. These locations represent approximately 30% of ANZ’s footprint in terms of both floor space and FTE. The usage volume at the sample sites has been extrapolated against NZ’s total FTE to establish the estimated annual baseline usage volume.
• Co-mingled recycling services were extended to all retail branches resulting in substantial reductions.
• In New Zealand, carbon emissions have reduced by 13% since 2009, well in excess of our 2.5% target. This has been achieved via a number of improvements including the increasing use of renewable energy, reducing road travel, minimising use of paper and less reliance on natural gas.  In addition, a combination of an increase in new renewable energy capacity together with high rainfall over the last two years decreasing the emission factor for electricity has significantly accounted for 8% of the 13% reduction.

Further information

• Total Greenhouse Gas (GHG) emissions are currently +11% above 2009 levels. ANZ’s absolute emissions reduction target (compared to an intensity target of a reduction in emissions per FTE) is particularly challenging given business growth and FTE growth of 12% in 2010. The main contributors to the increase in emissions in 2010 were increases in air travel and accommodation and in data centre energy use.
• Premises energy consumption per FTE has increased +3% primarily due to the overlap between our exit from previous Melbourne tenancies and the move to the ANZ Centre, alongside growth in energy consumption at the Data Centres. An Energy Efficiency program is currently underway across ANZ’s commercial and retail properties.
• Total paper consumption increased 25% per FTE in 2010 due to the significant increase in paper associated with ANZ’s rebranding.
  ANZ’s water use performance has improved due to significant reduction in water usage over the winter months and the move to the ANZ Centre. ANZ’s water use decreased 11% per FTE on 2009 levels in 2010.
• In 2010, there was a 10% performance improvement in recycled waste due to both a reduction in general waste and an increase in recycling.

Further information

• Greenhouse Gas (GHG) emissions for 2010 for ANZ’s New Zealand operations were +2% greater than in 2009. The main contributors to the increase in GHG emissions (as in Australia) were increases in air travel and accommodation and data centre energy use. In the past three years NZ has reduced air travel by 41%. However, business requirements for travel changed significantly in 2010 with the Bank's growth into Asia. Mitigation strategies for air travel are under review in addition to increased focus on a number of energy saving initiatives in property.
• Electricity consumed per FTE has increased +3% on 2009 levels due to opening of and transition to our new data centre. This growth was anticipated and planned initiatives during 2011 will reduce premises energy intensity.
• There has been a significant reduction in the consumption of office paper offset by an increase in the use of print material due to rebranding in 2010.  This has resulted in a small overall increase of less than +1 per cent for the year.
• ANZ New Zealand’s target to establish a water baseline is on track. We have commenced the collection of data from a number of sites in order to meet the target of establishing our water usage baseline.
• Recycling has remained at approximately the same level as FY09 in FY10. Additional mixed recycling is being considered for Retail locations in 2011. The extension of services with our new cleaning contractors, in conjunction with improved measurement of waste management will provide a more accurate measurement of performance against target.

• Our electricity consumption over the last two years has been reduced by 6% per FTE, achieving our target to reduce consumption by 5%. This was driven by initiatives including the use of smart meter technology, and the identification of opportunities through our reporting and management process. Compared to our first year of data collection 2005, electricity consumption is down 10% per FTE.
• Our consumption of paper has been reduced by 22% per FTE over the last two years, in excess of our 10% reduction target, driven largely by the move to customer eStatements replacing paper statements, and a move to longer statement cycles for customers. Compared to our earliest comparable data in 2005, paper consumption is down 29% per FTE.
• Water consumption has been reduced by 16% per FTE over the last two years, exceeding our target of 5%, this is largely the result of improvements to our air conditioning systems and tracking water usage at all major commercial sites, and also savings resulting from the introduction of flow restrictors and waterless urinals. Water consumption is down 11% per FTE when compared to 2005.
• Average daily waste as measured at 10 key sites has reduced by 11% per FTE over the last two years, slightly exceeding our reduction target of 10%. The largest contributor being a new waste disposal process at our commercial offices in NSW that resulted in 80% of waste being recycled at those sites. In comparison to 2005, average daily waste per FTE has been reduced by 40%.

Our greenhouse gas emissions in New Zealand have been reduced by 2% per FTE in the past year. Emissions are down 9.6% compared to our first year of data collection, 2006.