ANZ New Zealand

Complaints

ANZ is committed to improving the service we offer to you. If we make a mistake, or our service doesn't meet your expectations, we want to know.

At ANZ we will treat your complaint as our own and therefore our aim is to resolve the matter at your first point of contact.

If we are unable to resolve your concern immediately, we will investigate the matter and aim to resolve it within 10 working days.

You can ask ANZ's Customer Relations team to review the steps taken to resolve your complaint if you are not satisfied with the outcome. Customer Relations are experienced in dealing with difficult or complex complaints.

To contact us:
	Talk to our staff at your local ANZ Branch or Business Centre
	Call our Customer Feedback Line on Freecall 0800 560 555
	Lodge a complaint online
	Write to : ANZ Customer Relations Private Bag 92210, Auckland, New Zealand Or email ANZ Customer Relations.
	Fax: 09 3744580

If you remain dissatisfied with the steps taken by ANZ to resolve your complaint, or with the result of our investigation, you can seek assistance from the Banking Ombudsman at:

PO Box 10573,the Terrace, Wellington 6000
Freecall 0800 805 950
Phone: (04) 471 0006

Fax: (04) 471 0548
Web: www.bankombudsman.org.nz